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based on 83508 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It left my carpet feeling clean and soft.
The fresh clean smell . Quick dry time.
You have some of the best techs. They are very informative, polite and professional. Every time I have my carpet cleaned, it takes very little time to completely dry and it feel so soft. I recently had an area rug cleaned. I wanted to throw it away but my wife wanted it cleaned. So glad I did not throw it away. The tech came in and did a great job. Thanks for saving me some hard earned money...
Tile and grout looked like new!
We had stains that we didn’t know about and he detected them and showed us
I had someone come to clean carpet...had a few stains which I told them about before. he was in and out on approximately 20 minutes and explained how I could tip him. The next day the edge of carpet was not clean and had a weird smell. I called to have someone come back out...the tech comes in sniffing around the carpet on his hands and knees telling me it smells here and there. Proceeds to tell me it will be AN ADDITIONAL $75 per gallon to retreat the spots. In total I would have been paying OVER $400 for a 12x12 room, I have used several carpet cleaning companies and never been nickeled and dimed to have my smell room cleaned. Both very unprofessional and still don’t have a clean carpet!
Your technician was wonderful
He explained what he was to do then showed pictures and video so we could
See what was happening
He cleaned up and left like he was never here
Professional and quality. The gentleman who did the work was professional
I appreciate the technician working hard to lighten spots on my carpet
It worked
Fast, friendly, service. Great job, carpets were pet stained and dirty. Now they look brand new!
Great job!
Professional
Service
The service man attitude and work ethic
Thorough job, good results - every time I have contracted with you. Consistency counts!
Good carpet cleaning service at affordable price.
Excellent customer service from technician . Appears to be very knowledgeable of his job
My carpets look great after you leave and they dry within several hours. Staff is friendly and time estimates are accurate.
The area rug cost was extremely expensive.
It is wool so there was no extra effort in cleaning it. I signed a waiver so I don’t know why the charge was so expensive
Lower prices
I have been using Zerorez for many years. I never had a problem. I had my tile cleaned for the first time with them it was terrible. First of all, the young guy they sent his equipment broke down. He kept contacting customer service for help. I also needed that service that day because I was putting my house on the market. The young man called around for help. There was not anyone available. They told me the earliest they can come out was Saturday. I said that wouldn’t work. So he tried to use another hose to do the job, unfortunately it didn’t work . The floor didn’t get clean. I call right away and they gave me the run around. It’s been a week and a day no refund no response with an answer. I will also call good morning texas for recommending this business with bad service. They also over charged me!!!!
The quality of work, professionalism
No phone call with eta, arrived just before the close of the “time window”, had an earbud in his ear and talking to someone the entire time he was cleaning. A few areas were questionable as to if cleaned properly, typically closer to baseboards. Became more apparent as carpet dried.
Carpet dries quickly, leaves no residue, all of your techs who have been to our home have been polite and professional, very efficient the young man who was here yesterday.
Everything was great. Carpets look and smell clean. Service was quick and professional. Discussed what we needed, pricing and he got to work.
Only complaint is that they have a two hour window to arrive and he was 20 minutes late and couldn’t even arrive within that window or let us know they would be late. So we wasted two hours of our day waiting on him to arrive when we could have been moving.
Prompt attention and timely service! It really feels good with the ducts cleaning
The person, Raymond, that you sent was very good about setting up and cleaning up. All good.
Please DO NOT use my name. I never allow.
I was informed the entire time and sent photos of progress.
Good communication and a wonderful experience. Carpets turned out great!
My carpets came out clean, very clean. It didn't take long to dry either.
Great results and knowledgeable technician. Very satisfied