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based on 83500 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
SERVICE WAS GREAT...I GUESS!
Terrible Service
My tech was very friendly & knowledgeable. He was also very quick and efficient. I would happily use ZeroRez again
I've used their services on several occasions, and have never been disappointed. Their service is professional and thorough and they don't recommend services that you don't need.
Safety for my pets and you showed up when you said you would.
The technician was GREAT
Easy to book via web site. Services done at time requested and professionally.
Aggressive pricing
Our tech was very good at communicating the process for a newbie and super personable
Joe was very knowledgeable about carpet cleaning and understanding! He was great and even complimented my carpet as being very clean compared to others.
I appreciate the Zerorez team for their efforts to get my carpet cleaned and to the way I liked it. The customer service is exceptional and I’d recommend them to everyone! Thanks again!
Very professional and friendly service.
Very efficient, relatively quiet, with an excellent and clean carpet cleaning result and no lingering flowery odor. Would recommend highly.
good price and excellent service. this last cleaning was the best we've had.
They WORK and make the house smell so clean!
Professional and Prompt
The person that helped us was young. Maybe early twenties. His manner was arrogant and rude. I am not sure if “customer service” is something he understands. I asked him two or three times to move his truck so the movers could park and start unloading (I was paying the movers by the hour) and he had a big attitude about that. He was more interested in getting paid. He was done in 15 minutes for 3 rooms and a closet and I had to ask him to go back and do the master bedroom because he did not move the bed frame to get that part. However, he didn’t even attempt cleaning inside the frame without moving it. To his defense, I was stressed out because of the move and perhaps did not have the right tone with him either. However, he was aware of the moving truck and the expense that was for me because I told him. My point: customer service is key. He needed to understand and be helpful instead of arrogant.
Everything
Zerorez removed a stain that had been in my carpet since I moved into the house many years ago. Couldn't have been more pleased.
Very efficient, professional and fast!
Fast, efficient, friendly, polite! Thanks so much!
James Davis did an excellent job cleaning our carpet. Very friendly and professional.
Inform customers in advance if the technician is going to be late. Be more clear with regards to what a room consist of. 200sq ft per room, closets extra, etc.
The clean that I see! It looks and smells clean! My technician was amazing. Explained what he was going to do and then went about his work! He showed me what it looked like and how long it would take to dry! Great job!
I was to receive two tickets to a Ranger's game. I did not get them. Please send to
"Name removed
7811 Valley Ridge Drive
Northlake, Texas 76247
I was very pleased with the cleaning of my carpet. I will use Zerorez again!
The technician was courteous, did an excellent job, and left the wood floors clean from tracks.
My technician was the best!
Timely, good cleaning job, good information from tech
On time, no drama service
Professional service, environmentally safe products, high quality cleaning
They do a great job.
My carpets feel dirty. The last time you came out to clean my carpets, they felt very clean. This time, it feels dirty still as if nothing was done. He did clean, he was nice, but for some reason my carpets feel dirty still. I’m 100% dissatisfied with my carpets this time around!