What our clients think of us!

Friendly and well organized

The carpet felt soft. I love to walk barefoot and the carpet felt wonderful.

Your technician was very knowledgeable and efficient and did an excellent job.

Fabulous people very friendly even though I was irritable and stressed out. they were quick and did a great job!

I have to say that your representative, Darwin was what sold me. Prior to that, you were just an ad on the radio and a good price.
From the moment he arrived at my home, he was brimming with information about the cleaning process and the company's committment to providing excellent service. I was excited about how my carpets would look when he finished and I was impressed when they were done. I am hoping that the areas he treated will remain stain free.
I will refer your company when the situation arises.

After only a week, I still look very good!!! I am reserving time to see how the clean look lasts with normal wear and walking. Terry was so nice and one of my neighbors asked him for his card -- that made both of us feel good.

they work!

The "the ala cart" pricing is way too much $$$

The gentlemen that came out was great he just couldn't get the carpets cleaned I just wish I would have known so we wouldn't have had to pay anything

quick, not over wet and no residue

Be more prompt with scheduled appointments or notify when you are going to be significantly late.

The fact that it leaves no chemical odor and I liked the end result

Very quick and visibly effective in removing dirt from rugs.

cleaned the carpet well

Present all extra charges up front. I started with $89.00 and the final bill was over $200! Then tech. was promoting additional products... Not exactly bait and switch but reminiscent of same?

See my e-mail to customer service.

nothing I can recommend

the product is as it is advertised. doing a better job than the other formulas out there.

There was never any mention of an extra charge for stain removal, however we were billed for it.

The technician who cleaned the floors never mentioned it and told us the final bill would be emailed to us... I then called customer service and they said this was a normal fee. We are disappointed with the "hidden fee" approach to billing.

Z told me he was putting some microbiobial stuff in the protectant for the carpet and I could give him alittle extra on the side and he would save me $210.00. I gave him $80.00 and then found out there is no such thing for the carpet.
He BROKE a leaded glass piece on my coffee table. He didn't bother to tell me and I found it 2 days after he left. (no one had been in the house but him during those 2 days.) He spent at least an hour before cleaning talking and telling me all kinds of stories about his experiences as a paramedic and carpet cleaner.

wow, what a great job

Be more upfront with the cost of the extras. Went from a $180.00 carpet cleaning to a $1200 job. It was a little overwhelming . When I asked about stretching the carpet, they could of told me over the phone how much you charge per foot, ect...instead of being shocked at a price of $800. Our tech was very informative and explained everything to us and the carpet looked great.

No residue:)

The pet odor and stains did not come out of the carpet. Your advertisements say that you can get anything out of carpets and make them like brand new. Most of the carpet turned out good except for all the pet areas that are still yellow and smell. I spent a lot of money to get your company to get them clean and don't feel I got what I paid for.
I called the next day and have the same technician coming out to redo Wednesday, July 11th.
I hope it comes clean with another treatment.
I won't be a raving fan until it does.

Two things one I have already recommended you to 3 different people Joseph Taylor client buying a house, Kathy Cook , sister-in-law, and favorite aunt First name removed Brown.
Second, the carpet is incredible clean to look at but a little stiff to the touch. Is that normal?

It is a little pricey.

I was pleased with the customer service of the people who came to my house as well as the results of your service. However, I was very surprised at the end of my cleaning to be told that any carpet protection product that had previously been on my carpet was now no longer there and that for $30 a room you all would re-apply it. That would have almost doubled the cost of the service! I felt like that should have been a standard explanation at the point I called to receive a quote and not an add-on at the end of the service. To be honest, it felt a little deceptive. Because your product is so different from most other carpet cleaning services (and therefore the protectant issue is not common) and the cost is significant, that should be explained up front. Based on cost and my particular circumstance, I decided against the protectant. That was my only issue with the service, but it was somewhat significant in my opinion and resulted in my lower rating.

The pet stains were not removed completely although I was told that they would not be visible at all once the carpet dried. The carpets took much longer to dry than I was told. The price was higher than I expected.

No chemicals are used.

I didnt like that to get up pet stains it cost extra. I exopected to pay what I was quoted on the phone. The van was scary. I was a uneasy as it was a white pannel van, no windows, no business name on the side. The license plates said covert?? Not very professional looking and it made me question letting the man in my home. After meeting him he was very nice and helpful. He did the cleaning REALLY fast and the carpet was wet for hours. I apreciate getting it done in a timely manner but would have thought it would take a little longer than it did... It still looks super where I paid extra for the pet treatments but stains are back where I did not. Kind of dissapointing..