What our clients think of us!

Products are great and you have very professional employees.

Overcharged --Never deducted the 25.00 coupon that I gave to your employee (who claimed he didn't know how to do a coupon.) I called but you never got back to me.

Good service, earth friendly products and very compentent technicians.

i still have a lot of the stains, you are extremely too expensive, worker used my cell phone charger next to my bed without asking. no i will not recommend at all.

Great job and employees were polite, professional and friendly.

I like how fast the carpet dries! The service was great and professional.

I don't like the $8 fuel charge.

The customer service staff that answers the phone does not provide clear information regarding services. I had two rooms of carpet cleaned and a sofa with loose cushions cleaned. I was informed by the technician that normally an additional $10 per cushion is charged for cleaning loose cushions. This is ridiculous considering if the sofa did NOT have loose cushions, Zerorez would not charge extra. The technician was accommodating and cleaned all for the estimated price. Truthful details would be helpful. Overall the job was satisfactory.

I had to have yall out for a reclean, because the 1st job wasn't done good

I want to wait a while before I comment on this.

great customer service and technician

Price Price Price Price

Upfrony honesty. Not nickel and diming you on each little thing. Let us make the decision if we wanted any extra items.

Your employees work hard in often unpleasant attics and explain the processes they perform.

the associate was professional and friendly, answered my questions, and the carpets look so much better than the last time i used someone else,,,the dry time was much faster also.

Carpet service Oct 10 which included $90 for Fiber Protectant in 3 rooms but on Oct 12 we found three dime size spots in the entry to the master BR whic looked maybe like blood.
Took water and tried to remove -- NO NO. Added dish soap and tri3d to remove, but little
re,oved -- after a day and many tries, used white vinegar and after several times think we have it removed.
We were told that your Fiber Protectant would allow us to remove antthing with just water.
NOT TRUE. NOT worth the $90 fee. I could have done better with Scotch Guard spray
and at a lot less cost.

The carpet you were here to clean was installed on 12-11-11, not a year old but had a dirty traffic pattern. Your representative told me from the start all the reasons he might not be able to get the carpet clean. I sould have stopped there.

The Jody Dean come-on offered a store gift cert that could not be accessed.

It was just a lesson learned.
Sandra Brown

The representative was very polite and accommodating and did a very good job. He was also very professional.

The tech was very professional and courteous. He did a really good job.

I'm not very happy with the result of my wood floor cleaning because I feel it still looks the same as before and it was pretty pricey nice I had wood flooring about a 1100sq ft.

Warn people about the cost of the treatment for stains. I didn't expect it tk be so much.

great people and products that actually work.

Nolan Ryan was wonderful to work with on this project!!! I will recommend him and request him in the future!!

The carpet looks great and it did not take long. The serviceman was very knowledgeable and courteous. Will call again.

Did not feel like previous cleanings. The carpet did not mat down and feel like there was a residue still left on it.

The only negative is the continual up-selling of additional treatments to the carpet.

I like how clean the carpets get when you clean them.

In the past, Stanley Steamer got stains out and they didn't reappear for several months, with Zero Rez they reappeared the next day and even a new stain that wasn't there before now appeared. It was very clean when they left but by the morning all stains were back. I have had better results when I used Stanley Steamer. Decided to try your company because of the sale you were running, but next time will wait for Stanley Steamers sale instead.

Results!

The carpet cleaning was great. Tacking my carpet back down was just... eh. I was charged $75 for each seam but the seams are visible and not really staying. Also, the team cut up the matting under the carpet - which was fine - but left the trash in my potted plant on the front porch. Just seemed really expensive for the quality of work.

But my carpets are clean.

Mark Davis and John David Wells convinced me to try Zerorez. My carpet looks and feels clean.