Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83430 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 4, 2012 — Rated 0 out of 10 by L.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I got an Oriental rug cleaned and thought I would get it back. They tried to deliver me the wrong and as first would not deliver the rug on Saturday which is the day they picked it up on. This was not mentioned about no Saturday deliver when I decided to get the rug cleaned.

Report a concern   August 4, 2012 — Rated 9 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that it's "green" with professional service.

Report a concern   August 3, 2012 — Rated 0 out of 10 by T.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I am moving and will not be near a zerorez provider.

Report a concern   August 3, 2012 — Rated 9 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No smell, the tech was quick, pleasant and straight forward about my carpets. Price was very good.

Report a concern   August 3, 2012 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I thought the 2 guys were very thorough. They offered many services and I took them up on one of them.

Report a concern   August 3, 2012 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that you can get certain types of stains out whereas others cannot.

Report a concern   August 3, 2012 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Environmentally friendly for people and pets, timely. Your reps are courteous, hard working and go above and beyond. Thank you!

Report a concern   August 3, 2012 — Rated 7 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

I left just one day afterward and i want to get home and see howit looks. I can notrate higher till seeing if any spots came backup.

Report a concern   August 3, 2012 — Rated 8 out of 10 by L.Z. Zerorez Dallas/Ft. Worth
What could we do to improve?

Better time window when you plan on arriving.

Report a concern   August 3, 2012 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks like new and feels "clean"
Technicians were professional and went above the norm to make the experience a pleasure.

Report a concern   August 2, 2012 — Rated 10 out of 10 by Toni Elmer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet agitator I think did the trick. It was an amazing difference... I really should have taken a before and after shot. I have 5 young kids, so my carpets take a beating, but they look brand new!

Report a concern   August 2, 2012 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Polite. Informative. Timely.

Report a concern   August 2, 2012 — Rated 10 out of 10 by Jason Jordan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chris, was great and very friendly. I liked that there was no shampoo and the carpet feels like new.

Report a concern   August 2, 2012 — Rated 6 out of 10 by C.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You didn't disappoint. The follow-up visit was phenomenal! Thanks.

Report a concern   August 2, 2012 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service, enviromentally friendly product

Report a concern   August 2, 2012 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice technician. The tile looks beautiful!

Report a concern   August 2, 2012 — Rated 10 out of 10 by W.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very efficient, and did good work.

Report a concern   August 2, 2012 — Rated 3 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I work for Salem Radio Network in Dallas and hear our local radio hosts talk about your service. I must say that although the concept of Green/Non residue is a plus I was disappointed in the quality of the clean. I have used your competitors in the past and was happier with their results. You offer no pretreating, light furniture moving, or deodorizers. Our carpets were not in horrible shape. I expected to have you leave them at least fresh smelling. Instead of like, well, damp carpet.

So although they are clean, I feel I could have gotten them that clean myself with a simple steamer rental from our local hardware store.

The only thing I did like was the courtesy of the crew that showed up. They ended up helping me move the couches around when I asked even though they continually said it was against your policy. Almost like they were having to apologize for it.

Name removed

Report a concern   August 2, 2012 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

So far no residue has come back up!!! Really happy with this cleaning and will definitely use again!

Report a concern   August 1, 2012 — Rated 10 out of 10 by J.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chris and Justin were very professional and personable. Together, they did a GREAT job obliterating stains that the previous carpet cleaning service was unable to remove. My carpet looks and feels like new again! We were very impressed not only with the staff and service, but also with the impressive results. Will definitely use Zerorez again and have already recommended your company to neighbors.

You may share this recommendation, but please use only my first name and location -- First name removed in Plano, TX)

Report a concern   August 1, 2012 — Rated 8 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Let people know when they call in for an appointment that closets are EXTRA.
I have never had my carpets professionally cleaned before and was not told that ahead of time.
Perhaps it is common knowledge to those who get their carpets cleaned, but for a first timer, I wish the appointment scheduler would have told me when I called in.
Thanks
Name removed

Report a concern   August 1, 2012 — Rated 5 out of 10 by T.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I don't really like to give recommendations but the service was ok.

Report a concern   August 1, 2012 — Rated 9 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

seemed like a thourough job and technician worked well with me

Report a concern   August 1, 2012 — Rated 5 out of 10 by C.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I did not really understand the fact that it was 60 dollars an area for the pet treatment. That is really way over priced for the amount of work involved. There was an area upstairs that did not look like had even been done due to the fact that there was still my carpet rack marks after they had left. The two technicians were here maybe an hour and that is pushing it. They left an area of water saturation on the stairs that i had to ask them to fix. I had a frustrating time with the scheduling and I am doubtful i will use you again.

Report a concern   August 1, 2012 — Rated 9 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great, fast, & professional.

Report a concern   August 1, 2012 — Rated 10 out of 10 by Teresa Rosario Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, courteous workers and clean carpet!

Report a concern   August 1, 2012 — Rated 10 out of 10 by Jesse Moreno Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Safety from chemicals and got stuff out of carpet I thought was impossible.

Report a concern   August 1, 2012 — Rated 9 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Non toxic to pets and humans Plus no sticky residue

Report a concern   August 1, 2012 — Rated 10 out of 10 by Donna Gurss Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tony was our service person. He was on time and gave very clear explanations about the process. I really appreciated his tips on what I could do to maintain my carpet. In addition, I like the idea of a cleaning process that doesn't put soaps and chemicals on my carpets. I will use Zerorez again, definitely.

Donna Gurss
Fairview, TX

Report a concern   August 1, 2012 — Rated 10 out of 10 by J.K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look and feel clean. Service is great. Technicians are very knowledgeable and go the extra mile. I truly believe that zerorez is a superior way to clean my carpets. Stains do not come back!


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