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based on 83827 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service. Showed up On time and cleaning is good
Both sales representative and carpet cleaner were friendly and professional. However, there seems to be a disconnect between them two. Sales representative assured we could complete my cleaning using two transactions; carpet cleaner also assured me I would get two receipts; I never got two receipts as I had requested. I called to ask for two receipts and was told I could not be done.
Very professional and proficient and customer service is always great and no matter the technician.. they always are fast
I love the way my clean carpet looks.
The cleaner (Fabian) was very professional and friendly.
I WILL use your services again.
Clean carpets!
Prompt service, good technician, good product
Customer service and satisfaction was great. Zerorez is my new cleaning service providers.
Did a great job! The technician was professional and worked to get the puppy urine from the carpet of my client's home.
However, I do not like the way you do not disclose ALL probable costs. For example, each stain costs a dollar amount, $75.00 for each stain in my case. This is not a small amount for a stain and so that should have been disclosed when I was placing the order.
The response should have been:
There is a $75.00 charge for the stain, and each additional stain is $75.00.
So the cost adds up and I have seen another review stating the very same thing. That the bill was a lot more than originally quoted. You really need to outline the homeowner's expectations.
I know why you do it, to get the business. But it could be seen as a "Bait and Switch" approach.
The product is wonderful. The carpets look great.
I like the fact that you do not use any chemicals on my carpet to clean it. And that my carpet looks like new again. The carpet tech was very professional and friendly. I will use services again.
Products are great. I have used y’all for many many years. Rafeal did a fantastic job yesterday. I highly recommend him and have given my family and friends his name. Not only was he very pleasant and knowledgeable he knew how to do a great job. My carpet looks better now than it has the last couple of times I’ve had it clean with y’all. Rafael is an asset to ZeroRez. I hope he is compensated. I will use you all again the next time, and I want Rafeal again. He is the best.!
It was easy to book, and the cleaning went smoothly. The carpet looks do much better!
Great work and employee!
Great service and good value
We were pleased with the cleanliness of our carpet, and sofa. The associate, Buddy, was friendly and efficient.
The staff is always very polite. The technician is always very professional and does a wonderful job. I will continue to you Zerorez
DO NOT SHARE MY NAME TO PROMOTE YOUR COMPANY
Excellent communication and professionalism
JOHN DID A WONDERFUL JOB. GOT SOME STAINS OUT THAT I THOUGHT I WOULD HAVE TO LIVE WITH FOREVER BUT HE WORKED HIS MAGIC AND THEY ARE GONE. MY HOUSE LOOKED GREAT AND THE CARPET WAS NOT TOO WET. GREAT JOB. MAKING AN APPOINTMENT WAS EASY AND EVERYTHING WAS VERY SATISFACTORY! M Last name removed
The guy was here like 45 minutes per my husband. Doesn’t even look like he did the media room upstairs. Very disappointed. I didn’t realize I’d not satisfied, you have to pay for them to come back. Other businesses I’ve used gave a 10 day satisfaction. Will never use you again . And will let all my friends and family know. Unless can redo for free.
Professional and prompt service.
Liked Caesar the tech, but not the scheduler ( he messed up).
Brian did a great job!
Great Sevice !! Polite, helpful, friendly and knowledgeable people!! No surprises, met all expectations completing the services they promised! 👍👍🙏♥️
Julian did a beautiful job. Unfortunately I was upset that the quote for four rooms for $99 turned into $262. I was told one of the rooms was oversized so that added $30. So that left only 3 rooms to clean which seemed to me should receive a credit for the fourth room. Why not let that be the fourth room?
It’s just like all the other carpet come-ons that turn into a higher bill once they come to do the work.
Price competitive. Used services previously and was happy with results.
We are satisfied with our cleaning services
Carmen did an excellent job and we are always happy Zerorez work.
Easy to schedule for service and technician was pleasant.
Very professional customer service and the people who came out to clean the carpets, very efficient, thorough.
Carpet looks and smells great. Professional and friendly service. Reasonably priced. On time and quick service. Very nice technician.
I'll definitely call them again.