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based on 85307 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dries faster, cleaner overall finish
My carpet is really clean!
Punctual & professional
you live up to the hype. truly amazing transformation of my carpet
Mr jones was very efficient , polite and very Professional. We love the work he did on our carpets.
I like the fact that natural ingredients are used to clean and that the cleaning is very thorough.
I was very pleased with your service. Luke was very professional and courteous. I was very
satisfied with the results. I also had the pet enzyme treatment and am glad I did.
I really appreciated both of our techs and the job they did. Very courteous and did a thorough job.
We have pets and was really surprised with how well the pet odor
Removal worked.
You were neat and clean and effecient
The prices are very reasonable, although the initial offer for the air duct cleaning seemed misleading. When I first accepted the offer of a "full system" clean, I assumed that included all parts of the system. However, our service tech Daniel pointed out that the blower fan was not included in the price and that fee alone is normally $200. I mentioned to him that I felt that it was misleading to not be presented that option by the initial agent, but Daniel said that he would do it for $100 because he wanted to make sure I was a satisfied customer, to which I agreed to that price. I then voiced my concerns to the supervisor Kelly who represents the agents and she apologized for the aforementioned cost not being presented in the offer and agreed to make note of it for further trainings of the agents. This professional courtesy is what has sold me on Zerorez, let alone the fact that when it comes to carpet cleaning, absolutely NO chemicals are used.
Fast and easy. Quickly dried
I was told I would receive a phone call prior to arrival but that did not happen. I have dogs so that is important to me.
Drys quickly and removes stains.
Christian business. Good job.
Experience was great and carpet is cleaner then ever! The two gentlemen were on time, very professional, and did a great job.
I will schedule additional work in the future with ZeroRes in a heartbeat!
Thank you
The technician was here on time, very professional, and the carpet looks great!
Commercial sales rep. is not very responsive. Your accounting team does not communicate very well. We were over charged on our first invoice & I was still getting calls MONTHS later to pay a balance that was not due.
The product used to clean spot on rug did not get out the spot. it turned my wool carpet a light pink color. everything else about the service was very good but I am sorry that the carpet didn't clean well.
I am pleased I don't have any brown spots on the carpet. No odor and the carpet was dry in about 2 1/2 hours.
Also, your representative Jeremy was very professional and did an amazing job. 1st time I have ever been so pleased with anyone cleaning my carpet.
No residue
The young people who provided the service were very polite and very efficient. We were very pleased with their behavior and the results of their work. We have, in fact, already recommended you to two of our friends. We can't say enough about the work they did and their courteous approach. They were Jake and his trainee Erica. We had your company to our house upon the recommendation of our friend, Carolyn Cummings.
Environmentally friendly solutions, and courteous, professional staff.
Quick, through, detailed, will call again!
Don't push quite so hard for additional services to be performed. We were very happy with what we had done. Thankyou.
Got the stains out of the carpet
Carpet looked great when tech was finished
Our tech guy was FABULOUS!! he was friendly, helpful and did a great job.
Technicians were very friendly and professional!
Technician is on time, polite, does a good and thorough job. I always get an explanation of what is being done.
I'm not sure if your the best. and they never clean around my toilet. Is that because you don't have a smaller head on the hose?
Professional, thorough, did a great job and carpets seemed clean, no residue.
Great associate and service