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based on 83475 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional, timely, good quality service, no worries, reasonable pricing.
Although Z, the technician, was very nice and professional, there was a spot that he missed. We discussed the section of carpet and I thought that it was a shadow instead of a missed spot. That is my error. It wasn't until later that I discovered that the section was truly missed. Also, tracks of wear started to reappear in the carpet a few days after cleaning. So, in my opinion, Zerorez's method of cleaning carpets is not really different than other carpet cleaning companies I have had out to my house; the stains/tracks reappear a few days after cleaning. We are in the process of selling our house and I need to redo some areas myself with our own carpet cleaning machine.
Show up within 15 minutes of original time estimate. We received 2 changes resulting in an additional hour and a half wait. Quality of work was good, however, achieving near total elimination of pet odors.
The carpets were very clean, smelled clean - not some artifical odor - they were soft and easy to walk on, not hard like other cleaners.
Had my tile floors cleaned and they look like new. Very pleased.
The servicemen were polite, friendly, clean and very helpful.
Customer service was great!
Excellent work and courteous personnel
It leaves the carpet soft without residue.
Put all the prices up front, Not when the tech gets here and tells me that my front room counts as 2 rooms plus I feel like the radio prices on RJ Choppy special is kinda misleading. I have yet to get the 50.00 discount off my bill or the 100.00 dollar gift card!The prices for the furniture cleaning service are way to high for the average person,one that is trying to look for work and keep his house clean. Don't think all was bad, the service Tech that did my house was a very nice and thoughtful guy. I would only use him again.....
JB does what it takes to make my carpets shine
prompt, courteous, thorough, wonderful results!
Friendly and helpful personnel but I want to know if results are guaranteed.
There were great
You were on time, helpful and quick to complete the job. Thanks
Prices are a little high.
The carpet looked great and associate was friendly and professional.
The quick clean and the green products that don't leave a nasty odor. The tech, Ernest, did a great job of explaining the process and providing an outstanding job of cleaning the rugs.
The carpets and flooring I had clean still look clean after a few days. Other services I've tried the carpets look dingy again in 2-3 days.
clean carpets without residue
Good job
fast clean and professional
carpet was not nearly as clean feeling as I expected.
The pricing of additional services made me suspicious that I was trying to be taken advantage of.
I had my tile cleaned and some of the grout was cloudy or whitish after the process.
I never received the zero Rez gift card and the guy did not give me a 30 minute call he gave me a 15 minute call which did not work with my schedule I had to rush home.
Your technicians used:" bait an switch" tactics. Advertised $99. Got the price up to $300
They claimed that there were dog urine stains in every room, and charged additional for each "stain".
I purchased this house brand new five years ago. Have never owned a dog.
They counted my small living room as two rooms, although only cleaning the areas around the furniture.
They clean very well and your technicians do their best to make the customer happy.
the carpets cleaned very well and Darwin was great.
Fast turn-around time from date of requested service
Friendly service people who are dedicated to doing a good job
Fantastic results from every cleaning job
I've had the carpet cleaned before but it never looked or smelled this clean. And it is unbelievably soft.
Zerorez Carpet Cleaning surpassed my expectations! The technicians were friendly and professional and happy to answer all my questions and informed me of all the cleaning options for my carpet. The results were outstanding and I will definately recommend Zerorez to my friends and family.
It's only water (not chemicals), and your technician didn't pressure me to spend a lot more money