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based on 85307 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Using green products
The carpets always feel and smell clean! I have never had a bad experience and I use zerorez every year
We are very happy with the service. Our carpet has never been that clean or SOFT!! Ever. Your company representatives did a great job as well! The young man you sent out was excellent AND extremely professional. We will highly recommend you!!! Thanks a million.
Joshua was kind and went to great lengths to take care of us. Everything looks perfect
Excellent results - my downstairs rooms look great! I had Ray look at an area upstairs that Zerorez had done last week; he agreed it should look better and redid the upstairs spot - it is so much better. I really appreciated his help - even though he had not done the upstairs rooms, he was very accommodating.
Prompt & courteous service! Didn't try to over sell after explains options. Will likely have service again for tile grout.
My carpets look brand new!
The way the carpets look after being cleaned. The professionalism and level of customer service from the technician.
Tech was extremely friendly and professional. They did a great job!
Excellent safe results
Pretty good service!
Our carpets were quite stained and we were embarrassed to have company over. We have been planning to replace the carpet for quite some time, but do to lack of finances have had to put it off. We are very pleased with Zerorez. Our carpets look great!
Thank you!
The professionalism of the service person and prompt carpet drying.
Several of the spots are still visable. But, it was hard to see when wet.
I also was told on the radio with a commercial that I would receive a coupon for dinner at Brazilian Steak House for $l00. When they did not have one, or the man here was not familiar with the gift bonus, I called your office. I was told,"Oh, you only get that when you spend at least $l50". I explained that was never on the radio, it just said it was a gift for using the service. I thought that sounded very fair and called to have the carpet cleaned. You should not advertise something as a "lead" just to get calls and then not honor it. I did not like that.
We like the no residue cleaning.
We like the not using soap that attracts the dirt back.
Long-time "clean" feeling and no residue.
carpet looks like new. no residual smell. courteous, friendly tech
The pet odor was completely removed from the carpet in the house that we recently purchased. We are amazed.
Technitians are very good and informative; but we do have an issue with little add-ons which were not disclosed up front. Very dissapointed.
You need to be more up front with your customers. Feild techs are upselling and your phone reps should give info if there are pets in the house. I will tell everyone I know about what to be ready for.
nine year old carpet and tile looks almost new. james was wonderful.
James took his time and explained every process. my carpet and tile look better than they have in years.
Carpets were very clean after service.
Clean work, profetionl attitude and fast
Your technition was very pleasant
people
Fast, easy and they leave thing really clean
Arrived as expected, carpets cleaned as expected, no residue left so they remain clean for a long time, and Jared, our technician, was professional in every way.
Tim was great. He saw to our every need and went beyond,
Your technician (Anthony) was very friendly and helpful, and most of all - thorough. My dealings with your company have been nothing but professional, and my 20 year old carpet looks as new as the day we bought it. We were planning to replace the carpet anyway in two or three months, but now think we can keep it a little while longer. The price was fair, and we will definitely be calling you again.
I liked that there wasn't a chemical smell. I liked that there was visual proof that my carpets were clean. The proof was the fact that the stains were gone and the dirty water after the cleaning. The guy that did our job was very profession and worked very hard on our difficult tile.