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based on 83496 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I feel like they really took their time to do the job the right way, not just rushing through it. You aren't the cheapest, but I feel like I really get my money's worth using you. The lead guy this last time was great, although I can't remember his name.
I can't believe the difference in the looks of the carpet that was cleaned for the second time. It looks so much better now after Tom came and cleaned it. All of the real dirty places are gone. I will definitely tell my friends about your business.
Thorough treatment and professionalism !!
A great job!
the extra effort taken to get my carpet clean after the initial service
That there is no residue on the carpet, and the carpet is very clean now!
Excellent work. Tim was professional and helpful. Will definitely use you again.
at least for day one and two the freshness of the carpet clean is very eye appealing.
Technician was very thorough and paid attention to my concerns about carefully going over problem areas such as stairs and doorways.
The technician was on time and courteous. He did a great job.
No chemicals- generally does a better job if keeping stains gone
There is a very strong unpleastsnt smell,I opened all the windows with fans going and it hasn't gone away,please give us a call asap!Name removed wheeler
No shampoo that causes buildup. Service was great! My only complaint was the price. There's a "special" then when they get here the price goes up.
The idea of no harmful products coming into my home , that it is safe around pets. The technicians are always pleasant, well informed, and professional.
Thurough professional cleaning and the courteous manner of the representative was refereshing.
Friendly, prompt staff. Great cleaning job. Came out the day after we called.
The way the carpet was cleaned and also the friendly and caring customer service given by Darwin.
Could not remove a coffee stain
Very professional and kind
You sent Thomas out to remove the a stain that the two previous technicians were unable to remove. Perhaps if Thomas taught your other technicians how to remove this kind of stain additional trips wouldn't be necessary. Thomas did a great job, and we appreciate your company's commitment to make every effort to do the best job possible.
the new machine that pulls up all hair and impurities in the carpet and the blowing dry fan after the cleaning
removed tough stains, no foul odor and safe
No smell-quick drying-extremely hard working staff
I had given up on my carpet in the Great Room... was planning on replacing and a friend suggested I give you a try. My carpet looks better than I could have hoped!
The service is great. Employees is very friendly and made it easy for us to make an appointment. I would tell everyone to call here for an appointment.
really liked the look of my carpet after it dried. hasnt looked that good in years. thank you so much. guys nwere very friendly and knowable. Will absolutly recommend Zerorez.
he was very good at his job
I have a 17 year old carpet and it looks so clean now. That 's amazing to me. Andre did a wonderful job. I hope to have him return in 6 months
Technicians are always knowledgeable. We get quick service and our carpets always look great!
Our appt was moved last minute to a non convenient time.
Wish I could report all 10's but i can't. Carpets were cleaned a week ago. They were in bad need of attention. My health keeps me from doing it as I have for many years. The advertisement on WBAP was rather convencing,and having grown up with them in the home i felt it was a pretty good offer and i believed what they recomended. There were pet stains , and the technician made it clear that he couldn't promise they would come out,but to be honest and not make any false promises was very understandable, and appreciated. The least boring I can describe this is that the cleaning was pretty much, the high traffic area. Makes sense? Not really. Not when it was 3 ROOMS $89.95. The carpet under the dinning table received ZERO attention, and does have stains plainly not done. There was NOT a SINGLE item in my home that was MOVED!Not even a throw pillow that had fallen off the side of the bed, not a small rug beside the bed, the small concentrator, ON WHEELS, that stands about 2 FT. high and 1FT. wide, which changes air into oxygen that I use at night. This was NOT heavy, or dangerous to move and can be rolled with one hand. When I received a call on Mon. before the cleaning on Thurs.I was ask to vacuum the area prior to cleaning, I explained I was not able to do that and was told not to worry the tech would be told the situation. But to the best of my knowledge that was not done. Even the chairs around the dining table were not moved at all. Maybe I was just expecting way too much for the special price that was being offered. It wouldn't have been so disappointing had the advertisement stated,"High Traffic Areas ONLY" $89.95 anything additional will be extra charge. That would have been accurate and honest. I have done this job for myself many times over the years, and I may have the wrong idea on how it's done or perhaps how I think its done. All areas within reach, not underneath the bed or sofa or heavy large furniture. But for crying out loud to clean up 'TO' a throw pillow on the floor, or a throw rug beside the bed was a bit different than I would have thought a competent tech would do. Again I want to express that I wasn't expecting like new results, and not expecting all things to be moved in each room,but i think the rug and throw pillow are examples of what I'm meaning in the disappointment of technique that seemed to be lost. It was a little late in the afternoon, and I suggested if it would be better to do this the next day I didn't mind. The young man said oh no I can take care of it. It seemed as though the wife may have been on the phone expecting his arrival at home was partly the reason I made mention it would be alright to wait til the next day. Ok, the next boring reading for u is the cost of cleaning my tile, kitchen, breakfast area, entry hall, and den. Cost would be $750.00. Explained that was not in the budget. He explained in turn the footage cost, the sealer, etc. All I needed was the floor to be cleaned!!! Wasn't wanting it sealed with GOLD! Nor was there any damage that needed repairing!!! Not living in the real world u may think, but not so. I lived on a fixed income and I live by my budget, so needless to say I declined. But I did need a protectant on the carpet, which brought my total very close to $160.00. Beginning $89.95 Ending $160.00. In my opinion that's a little like truth in lending, only it's truth in advertising in this case, but it doesn't seem to have turned out totally true. Also I did get another estimate on the tile with another company, was $ 200.00. More reasonable! While the tech was here he went outside , and a neighbor stopped and inquired about the service, a likely customer who will be needing the service in his upcoming move. Also my neighbor next door will soon be moving and will also need the service at their present home, and their new home. I feel sure there is someone at zerorez that realizes that a great advertisement for any product or service is word of mouth. I feel very strongly in that regard, as I did from WBAP.I don't want to be a thorn in anyones business. It is simply today we receive this type of service throughout our system of life, and I for one was not taught nor am I accepting of this in any place I do business with. People don't speak up for what is good business or poor. We have allowed this to be the way it is with half done service, neglectful service, and/or misrepresentation of product or service. I have given thought to this for one week. Not wanting sound like I'm wanting something for nothing, or expecting the impossible or the unreasonable. I've lived a fair number of years to not have learned to express my complaint in as diplomatic a manner as possible. I realize this has been lengthy, but I wanted to be sure I was understood, and the details are important to make a point to one who doesn;t see what I can. If this needs to be viewed, everything I have mentioned is still plain to see. Not to be out of order on this,but the question is what can we do to make things right? I will leave that up to whomever makes those type of decision at zerorez. Thank You For Your Time in Reading my Complaint. Name removed Phone number removed