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based on 83860 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It is safe for my kids and pets
This was our first time to use Zerorez and we were very pleased with the entire service provided. The carpets look good and the chemical smell that normally exist after carpets are cleaned was non existent. We plan on using Zerorez to clean our carpets on our second story level in the very near future. The service techs were very knowledgeable and did a excellent job. We plan to recommend your service to my neighbors and friends.
Thanks ZEROREZ!
Our carpets have never been so clean and I think it is because of the Zerorez process. The serviceman Kermit was very professional and made the experience very pleasant.
No chemicals
Excellent.
Green and no shampoos used.
Excellent service.
No chemicals
Your guys where Great I will recommend your company also team
Ask your Customer Service Manager Brad McKee.
I appreciated them coming on very short notice.
Like the cleaning job, nicely done and took time. However, I was quota a price for living room, bedroom and hall, after the tech came raise the price bc "he said the living room was oversized". Never was it mentioned about room size when I was quota a price. Not too
mention we had completed remove ALL the furniture ourselves, make it very easy to just clean!
The great look of the carpet. also you're representative was very courtious and efficiant.
Everything is as it is said to be.
It really gets the carpet clean and has not harsh chemicals
Safe products, my carpet didn't take long to dry and the technician was nice and professional
Prompt attention to detail... outstanding results
It cleaned really well the carpet, without just moving the dirt, but taking it off.
Quick scheduling and response
environmentally friendly
straight forward explanation of each evaluation and how it will affect pricing
service provider highly knowledgeable about products and services
timeliness of appointments and their completion
courtesy of call 30 minutes before arrival of service provider
Everything: Bill was on time, very friendly, informative with pricing and different plans. Bill careful in out home and took to move things. Mostly Bill was very personable. Thanks for everything, we will call you back for additional cleaning.
Excellent customer service! They guy that came was very knowledgeable! My carpet looked brand new after being cleaned by Zerorez! I had some not so good experiences with other companies, so i was pleasantly surprised with the outcome!!
very professional and the fact that no chemicals were used and the house felt and smelled fresh was awesome
Cody was very quick and professional. He had our carpets looking brand new again. I am a Zerorez customer for life
On time. Great service.
Service is genuine. Employees are honest and respectful. Product provides true cleaning.
Reasonable prices without pressure to add more options when technician is at the house.
In one of the bedrooms, there are still spots and stains and the carpet was still damp 3 days later in places! If the technician believed that the stains would still be there after the carpet dried, he should have explained that to me. It actually looks like nothing has been done to that area of the carpet. Also, I had to point out to the technician the visible spots on the living room carpet...he didn't notice them. I've used Zerorez 3 times now and every time it is significantly more expensive than I planned it to be and the results are not "fabulous" as your ads promote. I probably won't use you again unless I am certain I can actually pay $89 plus tax. Also, I think the fact that you advertise a $100 gift card to Fuller's Jewelry and then the customer has to call the home office for it is "bait and switch" advertising. If you trust your employees, they should have those cards with them.
Not using soaps or chemicals is miles ahead of our previous service. Carpet stays cleaner longer. No odd smells either. Confident carpet is safe for pets and people alike.