- Phone: (214) 372-5326
- Visit Website
based on 83496 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Stains didn't come out.
Your carpet cleaning is the best we ever had. Your overall services need improvement. For
example, we had to call and schedule three times to get our mop and bee water delivered.
We stayed home all day on a Saturday because we were promised that we would have it delivered that day. Next time it was the next Monday, and again we had to call, but we finaly got a couple of days later.
The tech was very professional. The result of the work was above my expectation.
The constant communication shows superior customer service!!
It seemed that the technician was trying too hard to prove the effectiveness of Zerorez technology. Showing me how dirty the carpet was (IE: looking at the dirty water during the initial part of the treatment, making various references to the buildup of dirt in the carpet and around the perimeter of each room, along with making disapproving remarks about my prior self-cleaning only gave me mixed feelings about the sales tactics of this particular company. Why make something else (carpet cleaning with - gasp! - detergents!) seem rather foolish and undesirable? Why not just prove the effectiveness of steaming by showing a spot before and after and leave it at that?
The softness and brightening of the carpet and the quick dry. This is the second time to use Zerorez and I was able to receive a discount from a friend that I had recommended. It was a generous and much appreciated discount. Thank you. I have not received an answer about the Fuller's Jewelry coupon however.
Chemical free application plus great pet stain treatment. Technician very knowledgeable and willing to work out best plan/price. And bonus, he was super nice!
Knowledgeable technician, very professional. Results were outstanding.
A green alternative.but the stain pretreat had aa really Strong smell and made me and my son sick.cleaning was great though.
The quality of the service and the quality of the people.
Professionalism and courtesy of workers. Thorough and complete job accomplished. A rare true value, more bang for your buck.
Friendly people and quick response!! Great service!!
The service, quick response and the service tech was very informative.
The efficiency and knowledge of your service staff. They are professional to the core but very friendly and accommodating.
I did find reluctance on the part of the scheduling person. She was abrupt and harsh when I made inquiries regarding scheduling and actual arrival time. She could have been much more accommodating by simply stating that the appointment was established for the first call in the morning and that the truck would leave the office by 8:30 arriving as soon as possible. She was not very friendly nor does she represent the product well.
good job nice tech
Great job and the carpets look wonderful. The guys arrived right on time, were very professional. Daniel was a joy.
Joseph was professional and very courteous. His services were exactly what I needed.
Affordable, ecological, and cleaned the areas of the carpet that were filthy! In addition, the air duct service was such an improvement in the air quality in our home, you could tell immediately! I will be calling back for my dryer ducts to be cleaned! I have already shared with friends the change in air quality! Thank you!
Most important was the professional representative that you sent to perform the work in the house! Joseph was very professional and took time to explain and explore the areas of the house that needed service. I originally wanted the 4 rooms for $99 special. My bill was over $700 when all of the areas were completed and I could not be more pleased. Breathing clean air is the single most important need for anyone! Thank you!!!
Nice guy quick service.
Good clean polite goys.
Service men did a great job. Very friendly and professional.
On time, knowledeable rep. Responded quickly.
Zerorez is absolutely the best in the business. I recommend you to all who will listen! Every piece of the experience is always excellent, from the phone contact to schedule, the update as to time of arrival, the friendliness and expertise of the technician, etc.
Zerorez technicians do an excellent job on my carpets! :)
It didn't cost extra for high traffic areas.
I have used you SEVERAL times before. This is the only time that the carpet actually looked worse when it dried that before they started. The young man worked really hard so I'm not sure what the problem was. I had him redo the closet - almost like it brought spots to the surface instead of removing them. Anyway, I have been spot treating everywhere the spots came up since he was here. Again - he worked hard. I think I need someone experienced. I paid too much money for the results I got.
you show up when you are saying you will be here. your tech`s are very friendly and seem to know their business. I was very
pleased with the work your company did for me. thanks for doing a great job.
w. h. morris
Green and doesn't leave a residue which will cause dirt and dust to stick.
The technician was on time and took great care of my floors! He was informative and in the end, the spots on the carpet from my dog being sick, were gone!!
Everything went well. I am pleased with the work.
Thanks
Publish additional charges and possible needed services ahead of time.