Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85312 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 18, 2013 — Rated 7 out of 10 by E.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician left the floors and areas around the carpet (built-in furniture, etc) soaking wet so perhaps try to leave less clean up for the homeowner after the carpet cleaning.

Report a concern   December 18, 2013 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great sevice, professional workers & the carpets look amazing.

Report a concern   December 18, 2013 — Rated 1 out of 10 by P.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpet didn't get as clean is when we have used other carpet cleaning services.

Report a concern   December 18, 2013 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

love how zerorez dries quickly and stains are gone

Report a concern   December 18, 2013 — Rated 9 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You were prompt and the carpets weren't damp for a long period.

Report a concern   December 18, 2013 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Promptness in sitting a time to clean our carpets. The carpets were cleaned promptly and with care. We are well satisfied in the carpet cleaning.

Report a concern   December 18, 2013 — Rated 10 out of 10 by D.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products and service were very good.

Report a concern   December 18, 2013 — Rated 9 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians were knowledgeable of cleaning processes (including owner maintenance upkeep),carpet types and what to expect concerning wear & tear from each.
Technicians were also congenial & made sure I was pleased with result. Field manager, Thomas came back out in response to questions concerning some discoloration in the study due to a clear office mat under the chair. He explained the problem & even re-cleaned the area...although not completely gone, it does look much better....very much appreciated!

Report a concern   December 18, 2013 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Randy was quick, neat, efficient in doing a through job. Explained the cleaning process and options well.

Report a concern   December 18, 2013 — Rated 8 out of 10 by G.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

Ensure that enough spot remover is applied to thoroughly clean the carpets. I had to ask for several areas to be sprayed and cleaned again, after the initial cleaning was done.

Report a concern   December 18, 2013 — Rated 9 out of 10 by W.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that your product is non-toxic. Your service people have always been on time, courteous and provided excellent service.

Report a concern   December 18, 2013 — Rated 5 out of 10 by S.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was lead to believe that there was no dampness which was untrue. To make things right, nothing. You provided your service, I paid, we are done.

Report a concern   December 18, 2013 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The professionalism of the technicians and the clean, no residue of your products.

Report a concern   December 18, 2013 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good quality!!! From product to service!
My carpets look great! Your reps. are
Informative, professional, and friendly!

Report a concern   December 18, 2013 — Rated 10 out of 10 by Tracy Hoover Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly,professional,knowledgeable workers. Took their time and explained what they would be doing! Love them!!!!! Came back again to get stain off wood floor a week later. Very prompt!

Report a concern   December 18, 2013 — Rated 10 out of 10 by Sharon Lenamond Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean , on time , and reliable

Report a concern   December 17, 2013 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was wonderful although the carpet did take a lot longer to dry than they said. All the spots but one are gone. Good job

Report a concern   December 17, 2013 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet is very clean after they are done, and their products work!!!

Report a concern   December 17, 2013 — Rated 7 out of 10 by B.H.E. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician was very nice and professional, but the stains did not come out of the carpet in the main room that caused me to call to schedule the appointment.

Report a concern   December 17, 2013 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Michael did a great job - my rugs look brand new. He was very nice and worked real hard.

Report a concern   December 17, 2013 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was so impressed with the young man cleaning our carpets. He was very thorough, explained what he was doing,
and got very good results. I had my carpets cleaned yesterday morning, and recommended you to a friend in the
afternoon. DOROTHY Last name removed

Report a concern   December 17, 2013 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Michael and Carlos were prompt. They called when they finished their previous job to tell me they were on their way. They worked quickly and effectively, sharing with me what they were doing and why. They smiled the entire time they were working, like they were happy to be there. Yes, this is my second time using Zerorez, and there will be more in the future as needed.

Report a concern   December 17, 2013 — Rated 10 out of 10 by H.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great cleaning that really works and great service too.

Report a concern   December 17, 2013 — Rated 10 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the look of my carpet after they were cleaned. DC was very good and explained what he was doing.

Report a concern   December 17, 2013 — Rated 8 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician was very knowledgable and helpful. One of the rugs isn't dry after the second day, but he said it won't be completely dry for several days, just have to be patient.

Report a concern   December 17, 2013 — Rated 0 out of 10 by B.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The reason we had our carpets cleaned was to remove urine stains that our dogs left on the carpet. I paid extra for the pet urine solution and the stains are still visible. We are very disappointed.

Report a concern   December 17, 2013 — Rated 10 out of 10 by B.A.D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet dries quickly, allowing me to put my house back in order the same day.

Report a concern   December 17, 2013 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick , all stains gone. Very polite workers!

Report a concern   December 17, 2013 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, easy to schedule, AJ was conscientious to do a good job.

Report a concern   December 17, 2013 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

like the service and customer service team


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