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based on 83496 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great from start to finish
Have all your pricing upfront
You did a great job and in a timely manner.
I believe it was Joshua and Ken...They were great and friendly. Very helpful. I would want them to clean my carpets next time.
I think it was a good deal. The service men were prompt (actually they called and offered to come 2 hours early) and efficient. I will be using zerorez again!
Easy to schedule. Arrived when promised. Did thorough, professional job. Carpet looked and felt good.
I loved the attention to detail Alex demonstrated while working in my home. He was very courteous and respectful, while remaining friendly.
Love that they are green and work great. Best carpet cleaning company I've ever used. Technicians are knowledgeable and courteous.
Friendly employees & great results.....my carpets look great!
We have had Zerorez in to our house on a periodic basis and this time, there are areas which did not make the grade.
On time, very clean carpet, no overselling, couteous technician.
Friendly representative that explained everything thoroughly. No attempt at up sale and only preformed cleaning nescessary to complete the job. Overall I am completely satisfied with the service.
Pricing needs to be a little more reasonable on hallways and stairs. I had an $89 Three room special, but the stairs at $4 each and the hallway added up to $105, making it not such a deal. Really, why should it cost $4 per stair? Seems VERY high.
Seems to be the most "natural" way to clean carpets
It was clean, pet & environmentally friendly.
I told you it was a two story condo on the phone. No one told me that there would be an additional charge for each stair and landing until the technician arrived at my home. When someone says "two stories" the person on the phone should advise them that there will be an extra charge of $4 per stair and $10 per landing.
They did a great job and were in and out in very quickly.
I was given a quote of $148 for my job. I ended up paying over $800 for a lot of ad dons and up sells!
Obviously that makes James a great salesperson and makes me guilty of not asking the right questions before agreeing to the extra services.
He did not give me any costs when presenting the additional services and even though I am very happy with the results, I would never have spent that much at this time. If I did recommend you to my friends I would warn them not to fall for the sales pitch. It's very hard to refuse a service once the job is in progress.
I was told I would be receiving two $50 gift certificates, one from Zerorez and the other from an area restaurant. I have not received either of these and it has been over four months now. I do not feel you should advertise these benefits if you have no intention of fulfilling them.
The process worked!
pricing was not accurate and did not move any furniture, event small chairs etc
Very clean carpet. Friendly and helpful staff.
carpets seem to be really cleaned for the first time. quality service
I had way less square footage to be cleaned then the allotted square footage on the special (two rooms and two small rugs), knowing I wanted you guys to do an exceptional job before my wife's birthday party this weekend. Not only did I feel the need to micromanage your tech in the beginning with the first room (55-60 sq. ft.) due to his haste there were several spots he had to redo. On the second room I was busy and did not micromanage, but when I’d look in there he was back running it like a vacuum cleaner and when it dried totally the next day it looked like a Zebra. 1. When you pretreat you’ve got to give it time to soak in. 2. You guys can’t push (steam) and pull (extract) it like a vacuum or it will turn out like my Zebra. Slow down and do the job right the first time.
I am very satisfied with the carpet cleaning that I received. The technician was very knowledgeable and did an excellent job on my carpets. I would highly recommend Zerorez!!!!!!
The cleaning was very thorough and we we're well pleased. We'll probably call you again!
THAT YOU SAID THAT THE STAINS WILL NO LONGER COME BACK . DOG STAINS
Tech was very good!
I have a beige linen overstuffed chair in the living room that I bought last year and found two black grease or dirt marks on the bottom of the chair where the hose was being pulled through the house into the bedroom. I stayed upstairs until the downstairs had time to dry further and saw the stains on Saturday night. I tried all day yesterday to remove the stains with different methods and it is still not gone. I think overall the job was okay, but this has made me unhappy and not sure I would do it again.
The technicians were awesome -- and they produced miracles with my carpets, rugs, and tile. I will be a regular customer of Zerorez as long as Joseph is around to make my house beautiful!