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based on 84624 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love the green additives and enhanced water. The tech John was wonderful. Explained the whole process and really took his time to do a professional job, not how fast he could complete. Bob Soergel
I very much appreciated the call back with my less than satisfied review. I really wasn't looking for anything, but was pleasantly surprised when another technician was sent out. He really did a great job explaining everything and worked very hard to make sure the job was done properly. Thank you so much for your superior customer service.
no chemicals
It is green and very thorough. Carpets look amazing.
I like the fact that there is no residue in our area rugs which were cleaned. They look like new ! :)
Thank you!
Marjorie Last name removed
Grapevine, TX
Green cleaning agents for the safety of my family.
The odor during the cleaning and for a time afterwards was much stronger and more floral than I expected.
YOU DIDN'T DO ANYTHING BECAUSE THE MAN THAT CAME TO MY HOUSE TOLD ME YOU WOULD NOT BE ABLE TO GET THE TRUCK IN MY HOUSE TO DO THE WORK. I WASN'T FOR SURE WHAT TRUCK HE WAS TALKING ABOUT. HE ALSO TOLD ME THE WORK WOULD COST ME $3.00 A FOOT WHICH WAS COMPLETLY OUT OF MY BUDGET. SO NOW YOU KNOW WHY I CANN'T RECOMMEND ZEROREZ TO ANYONE.
Excellent service by Max & very high quality results - thank you very much!
I thought that Jaime was exceptional in his communication and tutorial about the services that would help us. He was brilliant!
Knowledge of technician, quality of the cleaning and overall great service
great carpet cleaning that outlasts all others I have tried. this is the third time and I will call on you again in the future and will tell all my friends and neighbors...
My carpet was very dirty and James did a very good job. He was very informative and I highly reccomended James to clean the carpet of my friends. I think that his full name was James Greenwood.
Fast, thorough, personable
friendly, professional
Affordable, good deals, high quality work
The company called me frequently to (a) confirm my appointment (b) to confirm the time the technician would arrive. The technician called me to let me know he would arrive within thirty minutes. He was very competent, explaining what would be done, asking good questions concerning the condition of the carpet, and did his job efficiently and quietly. He gave good advice when the job was done (i.e., recommending turning on the air conditioning to help with the drying process. My carpet looked fabulous when the job was done! Thank you very much.
Ron was so very nice to deal with. He accommodated us in every way he could. He did a wonderful job on my "old" carpet. I will most certainly recommend Zerorez to my family and friends.
Fast, efficient, excellent work and the best employees/customer service. The only company I trust.
Easy to schedule.
Max was very professional and helpful with all of my questions. There were no sales tactics. He did a great job. I am looking forward to see how the carpets look after a few days. I was very impressed with the service.
Efficient friendly.
Timely arrival,friendly service man, and very knowledgeable.
Good service but very expensive. There's a lot of up selling by technician.
great job and fast...carpets looked good..
The workers are clean, neat, friendly and extremely interested in cleaning your floors to the most possible limits. I had one problem with mine originally, but the office staff was concerned and sent out someone who did exactly what was necessary to make the carpet look as much like new as I had hoped for, despite its' age. Regan and Thomas were both very nice people and I am satisfied with everything they did.
Friendly technicians who are very knowledgable and respectful.
On my previous cleaning, Cody did a great job. Yesterday Jaime did a good job. Not as much improvement in appearance; however may not have been quite as soiled. Had a problem with male who answered phone with questions, but spoke to supervisor and am hoping rudeness to the customer was addressed.
Your willingness to relook at my floors without any issue for me. Thank you for wanting to make sure that I was pleased with the work. Also the technician, Keith, was very friendly, knowledgable and concerned about my happiness with the job he did. I liked that.
Thank you.
The technicians were cheerful, quick and professional.