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based on 83880 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We LOVED the way the carpets and tile came out. You need to give the service rep a raise. He did an excellent job and was very thorough. Thank you.
I like the chemical free cleaning and friendly technicians
Thoroughness of the technician, Joe. Use of empowered water.
Very unhappy! If you want to know why call me! !!!
I'm calling corporate.
I have already been in contact with a customer service representative about the additional expense tacked on after the technician arrivedxat my house. Your advertising and your phone estimates are extremely misleading
The technician did an amazing job cleaning my carpet. He got out stains that other companies always left behind!
excellent cleaning
When the service gentleman arrived for our first appointment, he was 20 minutes late. Not a problem, that is traffic in DFW. However the equipment wouldn't work on the vehicle so after waiting at a home we didn't live in yet for 3 hours they couldn't complete the work. I called that evening and left a message advising what had happened since the business was now closed. The next day after not receiving a call back in the morning I again called and this time spoke to a representative and again explained what had happened the night before. The representative on the phone said I will get you a new appt set up. I asked if they would be providing me with a discount or service due to the original appt. not being kept (the previous technician advised to make sure they gave me a discount) and he said he had to check with his supervisor. After being on hold he said he could do $45.00 off. I asked if they could do anything better as I felt that was not appropriate compensation and he said no. I advised them to cancel the appt. until I could speak with the manager about the situation at which point the representative hung up on me. I attempted to call back and ask for a manager but was kept on hold for 10 minutes and had to disconnect due to another commitment. Approximately one hour later I was called by a representative because of the message I had left the night before. She had no idea what had occurred so I had to explain the entire situation to her again. She put me through to a manager who apologized and said that she could do the $45.00 off. I advised her that based upon what I had been through that was not acceptable for her to earn my business. She asked what I thought was fair and I said I had two staircases of 14 each that I would like to be cleaned as compensation. She told me that "Stairs are really hard and we do not like to do those". I was surprised that a floor cleaning company would say they didn't like to do what they advertise they are experts at. She said she would have to get it approved and call me back. 15 minutes later she called back and said that the service manager had approved it and they would be out the next day. I told her I appreciated it and asked for the total price, which she advised would be $154.00 plus tax. The next day the technician arrived as scheduled and advised that only one stair was approved to be cleaned and that there would be an additional charge of $56.00 for the second. We discussed that both were supposed to be comped and we had been given a price, so he wrote the receipt up showing I had paid what was due. He said that the office would show the second staircase as a coupon and zero balance. I received my e-mailed receipt the next day and it showed a balance due for the second staircase. I called the company and they advised that they would have someone look into it and call me back within 24 hours. It has now been a week and I have not heard from your company. The technicians themselves did a great job with the carpets which is the only reason I gave a two rating vs. zero. I have used ZeroRez on numerous occasions before and was always happy with the service. However due to this last incident I will not be using your company in the future.
The house smells so nice and fresh! Our old carpet looks like new thanks to the zerorez cleaning method and the nice people who performed the job!
I like the way the carpet looks and feels. Drying is so quick and no soapy residue left. Excellent.
Service Tech was great.
Tracy, the technician was very professional and did a wonderful job on our carpeting.
No soaps. Dries quickly. Pleasant Customer Service. Price is right
We were told that our rugs would be delivered on a certain date within a 2 hour time window. I waited at home all morning and no one showed up. When I called the first time I was told that the rugs were on the truck and they were just running behind.An hour later I called back and was told my rugs were still at the store and they had to cancel the delivery until another day. Again I was told that my rugs would be there the next morning at 9am. 1030 and still no rugs.
They finally arrived shortly before noon. I was also originally told that I would receive replacement pads at no extra charge but the man who told me that he no longer worked at the company and they would not honor what he said.
Have used other cleaning companies before but your company did a much better job. The technicians were very nice and did a great job. Will definitely use your services again.
Timeliness & attention to details
It got a lot of the stains out without pretreating He did what was asked of him. Did a great job. I have already referred you toa friend.
I like that you don't use chemicals and I like the way my carpet looks.
I like that they don't leave a residue. AND they clean the carpet!:)
Love that there are no chemicals!! Great service
The tech, Caeser was so thorough and did an excellent job! Healthy way to clean carpets!
Kyle did a great job and I would recommend him to all who need their carpets cleaned. I am very impressed with the work. The carpet was really soiled in so many places and now it's clean. Thank you!!
Traffic areas look the best they have looked. Spots and areas the dog lays look fantastic.
Carpets look fresh and clean.
Glad that you did not use chemicals. I have pets so that was a concern. We could tell an immediate difference. Our carpets were clean, the smell of clean was present and afterwards, walking on them it felt great. Our cleaning guy was pleasant from the get go and I was enjoyed the fact that he was so personable.
I like how clean my carpets are when you leave!
How quick, efficient and helpful your techs are, while not being "pushy". Also what a good job on my carpets and the fact that they dry very quickly,.
On the first service, the home was empty and I trusted your man to clean the carpets. He came to the office after he was done and I wrote him a check. When the new tenants moved in, the front room spelled of pet odor. We called back to have it deodorized (which was never offered at time of contact) and they wanted to charge $60 per room. When your supervisor came out they said the front room carpet had never been cleaned. Yesterday, when they guy came he checked the other carpets and they had not been cleaned either. They man yesterday cleaned all the rooms for free, which I appreciate, however I think I should receive a full refund.
Daniel was extremely nice and professional.
Not only was the carpet cleaned, there was no residue or odor left in the carpet.
Late for appt. and spots still present in the carpet.