What our clients think of us!

Makes the carpet look really fresh and clean.

Our first experience was much better than this second time we had Zerorez out. He was here 20 minutes at the most, I felt like it was a rushed job.

Black light to show stains, great results with minimum chemicals

Getting pink/red stains out of carpet.

I was given one price, but when the technician arrived, he indicated that there would need to be an additional $25/room for deep cleaning. So the price nearly doubled. The floors, while improved, were not totally clean. Afterwards, we were able to gently scrub some of the places on the floor ourselves to remove remaining soil.

They are clean and smell clean.
It was hard for me to believe that the tech found cat urine in our carpit in several places when we do not own a cat nor ever had a cat in our house . We moved here in 2005. Please send me an explaination to how this occured. I have had my carpets cleaned twice since we moved in.

Very polite and knowledgeable. carpets look great for never being cleaned in 10 yrs. most stains came up- animal and kid stuff. would definately use again!

I was told when I scheduled the appointment that the cost would be 220 but if they needed to pretreat a stain it would be another $60. $670 was the grand total that we were charged... with 7 treatments 5 of which were all in the same small room (under 200 sq ft). The worst part is that the carpets do not look that much cleaner and the guy told my husband all those treatments would take away the smell of dog pee. It didn't take the smell away in that room even though the pee stains were only in two locations within the room because the room was filled previous to the cleaning with a large desk, a cedar chest, and a shelf. This was by far the worst $670 spent and since we have twin girls on the way now we are going to have to try to figure out what to do to still fix the problem with WAY, WAY less money to utilize towards it.
What can you do to make things right?
The only thing I could say that would make this right is either a) a refund of the "treatment" costs and did not work, or b) come back out and do it correctly for free.
I used your company because I hear about how great you are all the time on 94.9 KLTY and assumed you were a honest christian company. I am disappointed in my service and hope that it is not like this for all of your customers. :(

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I liked how well the pet stain treatment worked. However, we would have like to have been offered the guaranteed versus non-guaranteed treatment. Your service person just did the non-guaranteed treatment. We would have most likely excepted the guaranteed treatment but your employee did not explain it to us.

Your products are as advertised on KRLD, no harsh chemicals, no soap residue. Our carpets and area rugs look like brand new. Your service technician, Darwin, was on time and extremely efficient.

Timely and affective

I really like that there is no left over soap/detergent in my carpet. It always smells fresh and clean after the floors are cleaned.

it works!
carpet looks great!

The tech was very unproffessional he broke some items and then tells me that i couldn't have paid that much for them I
dare him the nerves of him and I mention how expensive you all where and that I will have to go back to my old company the tech then tells me well if
the company that you used is cheaper than us then you need to use them and not use....I WILL NEVER USE YOUR CONPANY AGAIN NOR WILL I REFER YALL TO ANYONE I KNOW.....VERY UNSATISFIED...

removed tough stains from carpets

You do an excellent job at a resonable price.

The house smells so fresh and the carpet looks amazing. Jamie was extremely professional and he always made sure I was satisfied with what he was doing to my carpeting.

My carpeting and tile looks like new. I know they will stay that way for a while because no soap was used to leave a film that attracts dirt. The young man, Chris that did my cleaning was excellent. He took is time and made sure that everything was cleaned and showed me just what he was doing. Will be asking for him the next time I need my carpets cleaned

Service tech was super nice and very helpful.

service is prompt, techs are friendly and do a good job, [William]. prices are reasonable too. nothing like a clean house!!!
we move 90% [or more] of our furniture, which we believe contributes to success.

Did not appreciate the phrasing left on my invoice. Basic carpet cleaning should have been sufficient. Sales/tech & customer service tell you 2 different things. Horrible experience.

I like that you do not use shampoo.

On time arrival for appointment. Left carpet looking refreshed and clean. Short drying time.

My carpets and sofas look very clean. The servicemen were very polite and courteous. However, it was very expensive (not so much the carpet, but the sofas). Ouch!

Excellent cleaning. Got out some really difficult red stains

Showed up on time & did a good job!

Your representatives were very communicative and helpful. They tested first to make sure we would be satisfied and carefully explained the process.

I had my carpets cleaned at the home I was selling on 8/23, we requested that the dog hair be removed as part of the cleaning from the carpeted areas of the home. The buyers did a final walk through the next day and found that large clumps of black dog hair was left behind all along the baseboards of the home after Zerorez had performed the "cleaning". This nearly forced us to delay closing of the sale this last Monday, 8/25. In order to close on time we were forced to pay the buyers an additional $200 out of our pocket so they could go with another vendor to get the cleaning done to their satisfaction. As a result of this experience I will never use or recommend Zerorez as a carpet cleaning solution again.

Response time

Efficient and fast