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based on 83888 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet looks new. My allergies are much better, and the tech was completely professional. I'll be using Zerorez again!
Smell. Clean. Friendly.
Your no odor products were a deciding point for us. You sent Darwin to our house. He did an excellent job on our hardwood floors. He was polite, friendly, and helpful.
Service as very good. Cleaned the carpets beautifully
I was sorry I didn't catch it - but there was a stain in the master bedroom closet that could have been worked on - and the hallway closet was neglected -
otherwise, I was very happy with the service - and the two associates that came to do the job.
Randy did an excellent job; redeemed Zerorez after previous effort.
Prompt and friendly service :)
clean
After two weeks the carpet does not look much better than it did before you cleaned it. The technician charged me $50 extra to pretreat the carpet so the $100 job ended up costing me $170. He wanted $90 but we settled at $50. I would like a reclean actually which your guarantee provides for. I expected more after hearing your commercials from Jody Dean on the radio.
Rep was very nice, helpful, informative & right on time! Very pleased with the results of rug cleaning!
the Pet stain treament was more damaging then the urine - it took me many hrs to correct
the treatment amplipfied the order at an unbelieveable level,
I am requesting a full refund on the pet treatment ,$375.00.
my total bill was $545.56 , check #5164. the technician was very professional & friendly
however I requested specificlly a person experienced with a seriour pet stain issue,your
product made it worse.
again - I expect a full refund for the pet stain portion of this bill
Name removed , 5711 plumtree dr , dallas texas 75272
How fluffy and clean our carpets get
Service men were very nice and careful. Carpets are clean!
I have already spread the word on how good the carpets look.
I like the efficiency and timeliness of your services. The quality of your products makes a huge difference in how clean the carpeting becomes. You excel at stain removal. Last but not least, Joseph does excellent work and is a model representative of your company.
Janet F.
The fact no detergents are used. I hope the spots are removed for as long as the last cleaning we had done y Zerorez.
The service is always prompt, and the products smell good.
The products seem to be wonderful! Our carpets have not looked that good since they were new. It left a nice "clean" scent in the house, NOT like the musty wet carpet smell you sometimes get after cleaning.
As for the service, I couldn't be more pleased. Our technician was very professional, prompt and thorough. He worked really hard as some of our carpet was very old, but it looked new when he left! Thank you.
No residue left like your techique
Dry's quicker and stay's cleaner longer than other cleaning services.
Very unhappy about the price... I was quoted one price and was charged another... Plus 10.00 for fuel?? REALLY
He did not clean around the baseboards.
deep cleaning without the use of soaps and chemicals
Job looked great but not today, but its alot better. I asked agent to clean cloth arms on chair He said had to call for price. All he had to clean in my home was tracks from kitchen to bedroom. What I had cleaned was approx.125 Sq Feet, not 4 rooms for 117 Dollars,you would think another 5 minutes to make an old man happy would be all right. ?
You get the job done! I use you for all ,the condos I manage and have given you some real challenges, and you always get it clean. The techs are always great and let you know of problems before they start. They're professional and on time.
Jodi Head
The carpets look clean and it seems like you're not using a bunch of soap and chemicals to do it.
The technician did not arrive by the time requested. When he was there he tried to nickel and dime and continue to add services. I was originally quoted $99 for the house; he tried to convine me that I needed to spend over $400 to get my house cleaned. I understood that there were a few spots in the living room that needed extra attention, but quadrupling the cost is outrageous. Despite my best efforts, I ended up spending almost $200, that I did not budget for.
Above all else the carpet is not much better, they weren't able to complete my requests. I would love a refund, especially considering that my landlord is very very very unimpressed with the work that was done. I am so disappointed in all of this. I heard rave reviews and attempted to ignore the negative reviews, but now I feel like I should have paid closer attention.
There good
It seems the hose and equipment dragged in leaves and small twigs and these were left on the floor in the entry of the house. Also the booties worn to protect the floor by the worker were left in the driveway. As a first time users of your service I am disappointed. The carpets are cleaner only one small spot was not removed.
Got what I asked for