What our clients think of us!

Efficient excellent prompt service

While the overall service was very good a couple if things stood out as needing improvement;
1. The technician kept borrowing my husbands tools. Unusual for a professional service not to have their technicians
Fully equipped with all they need.
2. While returning a missed call for an emergency restoration
Service, the lady who answered the phone cut me off by saying: "do you want
The service or not!". Quite irritating considering I had never used Zerorez before and I needed more
Information about your process and the costs involved. Also considering I was dealing with an emergency
Flooding situation.

William was great!

The Technician did a great job!!!And you advertize on the Blaze network.That is the main reason I chose you guys to clean my carpets.I'm glad I did and I will use you guys again
Thanks

I love the carpet cleaning, but was very unhappy that the person there to clean the carpet did not have the exact quote given to me and asked me if I had the email from Zerorez. He recalculated the amount and I had to explain to him how the person that came to my home and quoted me did the original breakdown. Because of his confusion, it made me feel like the amount was going to increase; but it ultimately was very closes to my original quote. The field and corporate need to be on the same page prior to going to a client's home. The carpets were beautiful and despite the quote problem, I will use them again.

Rushed to complete job.

Great value for great work!!! The technicians are very professional and efficient. The job quoted was performed and no upselling by the techs. The carpets look really good and the process very smooth from the original call to the job completion.

I have a huge spot in my carpet that was not there before the cleaning. Several other spots were not removed. Extremely expensive and I am not happy with the results.

I got a different price for 4 rooms from the driver than my original quote by phone. If a quote can't be honored, how can I trust a good job will be done? Really bad start for a new customer. Doesn't make sense.

Environment friendly, no residue.

Prompt, efficient

Everything

punctual, friendly and helpful. The carpets look nice and clean, smell good and even though I was warned that the noise of the cleaning machine will be very loud, it was not and quite tolerable.

Your technician was very friendly, informative and thorough.

The house always looks and smells good afterwards; employees are courteous and helpful.

Delivered area rug from company and it was dirty and unclean.

I had petdpots that needed cleaning and so far they haven't resurfaced.

I thought cleaning my carpets with you because of your advertisements on the radio about cleaning pet stains, and other stains , that you would do a better job in getting them up. I did have the man go back over a spot by my fireplace which he did, I was just not impressed. The last company who cleaned it 8 months ago did a better job. I understand there are some stains that won't come up. Also paying an extra 60.00 a room for your pet cleaning is plain ridulous .

I like that the product is not soap based, my house smelled fresh and still does.

Your worker came on time and was very attentive to my carpet needs. Justin did an outstanding job of cleaning my carpets!

Quick, no chemicals

I contracted to have someone come to clean our carpets on August 14th for 99$.
The tech cleaned the areas we asked for then informed us that he had just stripped all the protective scotch guarding off the carpet and now it needed this put back on the carpet at $30 something a room. I declined.
He then gave me the bill with an extra $10 fuel charge.
NO ONE EVER SAID ANYTHING ABOUT EXTRA CHARGES!!!
I did pay the amount required.
I called at 11:55 am to complain to a supervisor, I was informed she was not available and would call me back.
I called again at 5:10 pm. I spoke to a female supervisor.
I informed her of the incident.
I had to tell her the story multiple times due to a language problem.
I felt like I was the victim of deceptive trade practices.
I do not care for bait and switch tactics.
The supervisor agreed to refund my ten dollar surcharge.
It has been over a week and I have heard nothing from your company.
The longer this is drawn out, the less likely I am to recommend you.
First name removed Hill
Phone number removed

Products are amazing. Grout and rugs look like new!

Chemical free
Guy was very nice

You do a good job and go beyond what others do

Was quick to dry and tech was professional

My carpets look and smell fresh and clean.

Office had plastic floor mats on carpet. Chemical from floor mats apparently leached into carpet and when it was steam cleaned, it activated chemicals, which has made the entire house stink. Technician has been unable to rid the carpet of the smell after two attempts. We might be forced to rip the carpet out of the office. Any other ideas?

Good service, and clean carpets.

I was very pleased with the results of the cleaning. The technician was knowledgeable and very mannerly. I loved the smell of the products. I am very pleased.