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based on 83888 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our service technician was very polite and listened to all my requests. He performed the cleaning in a timely manner and the carpet looked great after he finished.
He did the job just fine and was very nice....
.but this is the only carpet cleaner I've ever used that left all the furniture for me to put back in place. I'm not physically able to lift the chairs/tables/chests and such that were left on the bed and in the halls. Every other cleaner puts things back in place with papers or blocks underneath and every cleaner I've ever used sent two men to do the job....so that I was not asked to help move the chests and such...which I could not do. Fortunately our son came from Lewisville to Denton this morning to lift these things back in place for us. I realize it cost you more to send two people instead of one, but you might let people know they will be asked to help ...and it is difficult for your older customers. He was just fine and the job was alright, I just cannot recommend your company.
The technician was both knowledgeable and friendly. Very polite and respectful. We did not expect some of the stains we had to be lightened or erased very much, but we were pleasantly surprised. Even the toughest stain (metal cleaner) was lightened to the point that you can barely tell it is there.
Yesterday was the second time I have used Zero Rez. My servicer person was named Austin. My carpet was heavily soiled in traffic areas, but like new in places that were under rugs.
Austin spent about 15 minutes on the rooms and did not clean some dirty spots that were there. One was a particularly large dust spot. Traffic areas were not completely cleaned. The dust spot was not cleaned up at all. Furthermore, the areas that looked like new before "cleaning" just looked worse for wear after his "work". There were even a couple of spots under the rug covered areas that had not been there before.
I asked Austin to go back over the traffic areas, and clean up the spots. Austin very smugly told me that the spots were permanent, and that he had "been in the business for years" and that the was an "expert". The spots, he said were permanent.
I insisted that he go back over the spots and traffic areas. The large dust spot that he said was "permanent" was cleaned up to almost 100% in a few minutes. The traffic areas are still not cleaned to my satisfaction. I cleaned up a couple of the other spots with spot remover myself.
Austin left, aware that I was not pleased. I contacted Cindy at dispatch and told her I was not pleased with the work. She began to immediately talk over me and tell me that some spots were "permanent" and that they did not guarantee to clean everything to look like new.
I asked to speak to the manager who was not in. Cindy agreed to ask the manager to call this morning and to send someone with more experience this afternoon.
I have not heard from the manager yet, but am waiting for the "more experienced" tech. I am more inconvenienced because of the extra cleaning means that I will have to cancel business appointments to be home when the technician arrives. Plus, it will take an extra day for parts to my carpet to dry, so I will have to wait an extra day to replace furniture and rugs. I work from home, so this costs me a total to 2 business days.
I liked the results. It smelled clean when done, not chemically. I like that product is safe and do not need to worry about my pets. Gabriel was very knowledgeable and took the time to explain the products and the cost.
Was not informed of $10 fuel charge when I called to book appt. technician was nice but did not like the immediate upsell of $30/room for pet odor. Not sure zerorez is better than Blackmon mooring cleaning results. Our tech was very courteous and explained things welll!
The carpet looked great but I am blown away by how my ceramic tile and grout looked!!! Amazing.
They are all natural, the carpet are clean, they are not just clean for a couple of weeks. Smells great & dries super fast. Your techs are super nice and helpful.
Worked with on scheduling, but mainly friendliness and professionalism of technicians.
No chemicals, reasonable price, fast service.
There was a mix up on the arrival time, and we made plans to be home from 1:30-3:30. It ended up being 5:30, which made my son late for soccer practice and required my husband to come home early from work.
Friendy. Timely within their block of time. Nice job.
I liked the fact that minimal time was needed and the rooms looked great. Very efficient!
My den floor looked worse after being cleaned than before. Was suppose to clean two small area in a upstairs jack and Jill bath and forgot to clean it.
Overall I had a good experience with Zerorez. The associate I spoke with to make my reservation was friendly and knowledgable as were the two gentlemen who came to my house to complete the job. The dispatch manager Tyree was AWFUL! He was rude, inconsistant, and not trustworthy. If you would like me to recap my incident with him please call me as it is too long of a story to type out. Phone number removed.
I have used Zerorez two times and I am generally satisfied; the service was very pleasant and efficient. I will want Zerorez to come back out and clean the sofa I had cleaned again, it looks as if the wrong side of the cushion was cleaned, the dirty/used side looks exactly the same. I also had some tile and grout cleaned and I am not fully satisfied with the result.
Please call me to schedule another cleaning. Thank you
Cody did a great job
Technicians need to be careful with the hoses inside the customer's home. Dragging them haphazardly across furniture and against door facings, etc. can cause damage. My carpet seemed to be left quite wet last time, which has never happened before. I think the technician was simply in too much of a hurry. The worst area in my carpet is in front of an entry door. It didn't seem as clean as in the past, but that could simply be because the carpet is more worn than before. Not sure what the problem was with that.
The carpets look great afterwards.
i like the technology, that will not leave residue. I don't like the way they do pricing. In the living room we had a rug covered half of the carpet, and I asked not to pick it up, instead go through it like if it was the carpet. And I got charged for the living room and the area rug also.
Given wrong information and over charge! Will be given 98.7 Jodi dean in the morning show a call as well! Sorry my home only has 3 rooms with carpet! Never again will use or listen to the Jodi dean shows!!
The tech was very very professional! He understood i was up all night moving and he did an amazing job. He was quick but very thorough!
The Zerorez representative was helpful and thorough- I have already told my friends about the great job he did!
Paul was awesome.he did a great job.
Great product that is chemical free & environmentally friendly. Staff was on time and very professional.
Had the tile floors cleaned. They cleaned pretty good, but around the cabinets where your machine couldn't reach, still dirty. Should have some process to clean under cabinets. A little disappointed as now I have to do the cleaning.
The technician was very nice and personable,and set expectations up front.
Pet odor gone my carpets look like new .
Dan was great.
We had a confirmed appt. between 8:30 and 11:00. We got all the furniture moved out of the way and waited. And waited. And waited. I finally called after 12:00 and was told our appointment had been changed to between 11:00 and 1:00 because there had been truck problems the day before and the schedule had to be changed. We were not notified of the change. We received a call around 1:00 and were told our technician had trouble with his truck and was out for the rest of the day, but they would find another one to replace him. A technician finally arrived at 2:00. He did a good job, but we were then stuck because it was 6 hours before we could walk around the house while the carpet dried. We had to go out to eat and when we got home we watched the baseball game in the kitchen along with all the furniture from the living and family rooms crammed in there. It was not a good day! We did get the fuel charge removed, but I felt we should have received more of a discount since the whole day was ruined.