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based on 83891 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A very good service, quality results, good worker
Gets carpet super clean, dries quickly, looks great.
Amazing workers. Knew what they were doing. Very informative.
Davian Moore was very conscientious and extremely polite when he cleaned the carpet yesterday.
I was very impressed with the quality of the cleaning, and loved not having the carpet take so long to dry.
I would definitely highly recommend Zerorez to my friends.
Carpets smell clean.
I had a trainee and a supervisor tech, they were exceptional as i had already experienced the first time with you. I will be using you for all of our future carpet cleaning needs ;-)
Person answering your calls could be more proficient in the English language.
THE SERVICE TECHS. AND ALL THE SPOTS ALWAYS COME OUT.
Friendly and very professional.
good service
Good service and good outcome.
The quality of service provide and overall outcome were good. Minor surface stains were removed with major areas being treated the best they could.
The reason I've rated the service at a 6 is because of the up sale of services. I originally contacted you all in regards to a $99.00, four (4) room special which in return turned into a rough $350 final bill. Were the services need? Yes. Were the charges fair? No, not in my opinion.
I am pleased with the overall outcome; however, I can't state I will be a repeat customer due to the fear of being up sold of services offered.
In today's economy, that's a stiff charge of service for any family and personally feel this was a classic "bait and switch" tactic.
The service technician missed doing an entire room!!! I called to ask that someone come out, but haven't received a return call. Maybe they thought I was complaining about some spots that didn't come out with the $99 4 room special, but I wasn't. That was all I could affort to do, but he didn't do the front bedroom at all!
how clean it gets my high walked areas
I like the fact that you can actually clean my carpets with just water and not chemicals - and the carpets are CLEAN.
Your staff is soooo polite and knowledgeable! And, you have provided them with products that really do work! They removed a spaghetti sauce stain that I would have thought impossible. They were very careful with my furniture, which I also appreciate so much. Only one negative thing: I now have some stains which I think are due to rust....they raised most of the furniture onto styrofoam while the carpet was drying. But not the piano, which has some metal wheels. When the piano was put back into place, there was a red stain where the wheels were, so I can only assume it is rust. Is there any way they can be removed? If yes, I will change my recommendation to a "10."
Easy scheduling,professional knowledgeable and friendly tech, quick and timely service.
No residue left on carpet. Technician was highly professional and very courteous. Will continue to use Zerorez for any future cleaning needs.
Our 15 year old carpet looks great after being cleaned by Zerorez. The technician was informative & professional.
I am very pleased with the results. Thank you so mush.
The price and not steam cleaned
It was completed in a timely manner, total staff was very polite - pricing was very good as well.
Tech was professional and knowledgeable.
Excellent Service
Nothing that was your fault, couldn't get stains out of rug...
The technician was professional and did a good jpb.
no chemicals
The technician was extremely professional and was not pushy with any of his upsell opportunities. In fact, I ended up spending a lot more than intended because of his consultative, straight forward approach. I was very happy with the service.
I am surprised you have him working as a line employee and not in a leadership position.
No extra billing surprises once services are complete, how quickly the carpets dry, how there is only a "clean smell" left afterwards, and carpets stay clean - no dirt attracted to residues left behind from soaps or chemicals.