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based on 83930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Have the voice mail messages responded. We attempted to reach you in two continuous ovations with no respond.
The serviceman was a professional and very knowledgeable,he was also timely and the carpet has been improved after this cleaning.
My carpets look clean, so you products are good. Also, drying time was not too long.
Jay, your employee, was very courteous and helpful. I would ask for him again.
We were notified in a timely as to the exact time of service. The technicians were knowledgeable and professional. Our carpets look good and we are proud to show them off to visitors.
Kyle was fantastic, carpet looked new thank you
The carpets look great. The serviceman was polite and efficient.
I was originally going to just pay $150 for the service but because we had some pet urine stains, the guy talked us into doing a $600 package. He said that the stains should be completely gone and our house will smell fresh and clean. I didn't realize until after the service was done that it wasn't a guaranteed service. Our house still stinks and it might actually smell worst. I can still tell where the stain in the living room was and the hallway still looks dirty. It was definelty not worth what I paid for it. This is the first time we have ever had our carpets cleaned and I am very disappointed.
Prompt and friendly
Still have surface stsins on the same day of cleaning I paid $515 for chemicals that didn't work and it was getting late so I think he just didn't care
You seem to do a good job of cleaning
Clean. Fast. Affordable. Comfortable.
Quick and clean!
Quality and professionalism of your technician.
Good quality service and prompt arrival time. Carpets get cleaned and do not have to worry about puppies!
Carpet looks great!
On time, great technician that worked really hard and very neat.
The technician was so friendly and helpful! Very nice guy to work with. Some of the stains didn’t come out, but our carpet was such a mess to begin with!
cordial, quick and efficient
We have been customers of Zerorez for many years and have had paint, oil and many other stains removed by the fantastic technicians. We have never been disappointed with Zerorez and have recommended them to family and friends.
Your technicians, Chris and Carlos were very professional and courteous! I rate them a 10. They tried extremely hard to gain my complete satisfaction. But as I explained to them, I have had better results with abc chem dry possibly because of the circular scrubber they use.
Jesus was awesome
my carpet looks good.
Go back over the heavy traffic areas. When the carpet dried, there are streaks.
Zero residue
The service provider was in a hurry, did not know what he was at my house to do. Was very upset when areas he missed were pointed out to him. I asked for pet cleaning, he said my room didn't smell like pet odor, didn't apply the treatment and now my room still smells like it did before. I called whom I thought was the manager, turns out it was a dispatcher, when I told them to have the supervisor call me, I've yet to hear back. I'm a single mother with 2 children, I spent hard earned holiday money to have a job done and it was not done satisfactorily. Why has a manager not called me back to right this wrong?
The steam really pulled out the residue and crud from the carpet and it looks great!! Jimmy was caring and very efficient getting the job done quickly. What a fine young man!! Carol in Colleyville
I love that there are no chemicals and it leaves my carpet soft and clean. The service is fantastic also…professional and polite.
polite, service, timeliness, how my home looks and smells after you are done
Love the way my carpets look when they are thru. Always have had a service tech that is very nice
No disappointment in the quality of the work. Do believe that the $99 per room special should not have been sold without mentioning that an additional $60 per room is required to keep the carpet from stinking as suggested by the tech mission. Would be nice to find a carpet company at some point they did not always upsell.