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based on 83930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets look so clean and the service was exceptional.
Quick, courteous and professional service and the carpets look very clean.
The young man who provided the service was friendly, courteous and very professional. He did a good job of cleaning my carpet in a short span of time. And, he arrived on time.
Less drying time than steam cleaning.
CHEMICAL-FREE
Not having a heavy soap on my carpet.Carpet feels like new.
I had heard and read in your ads that the technician would move all the furniture (that was possible) and clean under it. I had to ask him to clean under a chair and assumed he would do the same with the two sofas, which are not that heavy and my husband was here to help.
I guess I will have to specify that the next time.
I am pleased with the results and the professional manner.
They work,
great job and nice technicians
My carpets have been trafficked heavily with my three kids. They cleaned up beautifully!
Jaime was very friendly and arrived and worked efficiently. Plus I loved the two room discount!
This is the second time I have used zerorez.
Both times the service man was on time - good
Both times he was able to get out rust stains that another service had not.
My major complaint is that large stains were not gotten out.
The reason I had the carpet cleaned was a large coffee stain. It was only partially removed and is still an eyesore. When ther service man left it was dark, and I could not tell how bad the stain still was. It daylight it is bad. I believe with more effort and the right cleaning agent it could have been made much better.
There is also a bit of an odor after 3 days.
Service people are very friendly and helpful. Carpets are clean an it went real fast.
The tech guy that serviced our house was very nice and advised me of every carpet problem he noticed. A very nice, clean-cut young man.
Everyone was polite and friendly.
Chris was wonderful. He worked non stop and was eager to completely satisfy. During the final walk thru all looked really good. However, today stains are coming back 1 very large stain that was gone when Chris left. Just disappointed that I will need to call back for rrework. It takes so much time to prepare for service.
Clean description of what was to be done was given plus additional options.
My carpets don't look much better.
Organically correct!!!
We get a good clean. Also, I like the system that lets me know a pretty close timetable to when to expect the servicemen to arrive, followed up by a call that narrows that window. I was impressed with Jonathan & his courtesy & service.
The carpets looked amazing the first day we had them done. I was so impressed by how courteous and accommodating Adam was, he was so polite! Every spot that was in the carpet before has since come back, and it's a little frustrating that we paid almost $400 for a treatment that you can no longer tell was done. If I had known it wouldn't work, I would have put that $400 toward new floors instead of cleaning the ones we do have.
Two days later, my carpet is still wet. I expected a little quicker drying time!
It turned out to be more expensive than Jody Dean keeps advertising on the radio. I hurt myback moving furniture to get ready for the cleaning.
Your employee was very nice. & did a great job.
Your techs have been out twice in the last 8 days, our carpet is still not clean, and the manager who was supposed to call us was apparently in a meeting all day long. Not a very good way of making a very dissatisfied customer happy.
There is no soap and the carpets are really clean. You guys seem to really know what you are doing.
The cleaner you use and professional, courteous cleaners.
The result of the carpet cleaning is fabulous! Your technician arrived on time and was efficient with this time. He was also very respectful and conscientious.
I was going to billed almost $200 for one room that had approx. an 6x5 area that was flash cleaned and topically treated for pet stains. As soon as the "perfume" of the water wore off approx. 10 minutes after the tech left, it smelled almost as bad as before he started. Before he left, I told him I was concerned that there were still yellow stains and you could see them all over the subject area. He said, that's because the fibers are stained but the smell will not be there. Within an hour, the smell as worse and more stains showed up. BY that evening, it was so bad, my daughter has not slept there since. I called in that next morning and talked at length with the customer service person. She was to have a supervisor call me. No call. I called back 4 hours later. No call still. The next morning I cancelled the check. So, I paid a $30 cancellation fee, took 2 hours of my day to get it cleaned, all so that it is worse than prior to the tech showing up.
And, your information on 98.7 FM ads is very misleading. There is no way that the $29 carpet cleaning can even do what they say....make the carpets look new. Even when you flash clean it's bad.
The tech was a nice person, we shared our testimonies, no qualms about him. It was his first day on the job so this is not his issue. Unless of course he was not trained properly.
The carpet still smells horrid one week later and now I have to figure out how I am going to get the stains and smell out.
Very bad experience.
Nice guy who worked hard!
Everything was just as I had heard it would be. The service was good and it was very fast. It did cost more than I expected and one spot of some wax that had dripped on the carpet that I asked about getting removed I didn't notice until after the guy left was still there.