What our clients think of us!

If someone asks, I might recommend you with the explanation that it took 4 times for someone to come back and finally get it right.

Price is fair. Very timely.

Very nice technician Adam

The technician, Adam, was very efficient and personable.

good job fair price

Other than being fluffy I don't feel my carpets are any cleaner. The man who came out was nice and I didn't have any issues with him.

The person cleaning listens intently. They get the carpet clean the first time.

The 20 dollar charge per stop to treat is too high.

The representative did an excellent job.

The products and services are consistent. I know what to expect from you all.

Excellent service. He called to inform us that head of schedule and asked if it was okay to show up sooner than expected. We informed that it would be great!
He was very professional and informed of us of the initial cost. He also explained other services that are provided by Zerorez. He was able to remove one stain and lighten another as requested. The house now smells fresh and clean.

Fast drying and no odors.

Always a nice job!

I wasnt told that your service wasnt guaranteed until service man was at my home. I didnt receive a receipt while he was here, he didnt provide a walk through, he didnt explain that he could have provided a money back guarantee, and he didnt have the product (killz) on the sub flooring. Plus that day inthe mail after his servicei received a coupon for a discount cleaning.

The technology, quality of service performed and discounts offered will make me a repeat customer and I've already recommended Zerorez to some friends! As a first-time customer, I was very impressed and pleased with the level of service and professionalism we received from our technician, Kenneth. He took his time, paid attention to detail and fully reviewed the work to be completed BEFORE he began. No surprises of any kind, whatsoever. I can't say enough good things about our technician!

seems to do the job better than others I've tried.

After hearing about Zerorez on radio station 98.7, I was convinced that my carpet (which is just a little over 2 years old) would look relatively new. Even though I pointed out a few high traffic area's to the technician, which he pretreated, they are still dirtier than the rest of the carpet. I didn't mention it to him because I thought after drying those area's would look better. The technician was great, I have no complaints about him at all. Am extremely dis-appointed in the area's I had the most concern about. I will have to find someone else to come out and treat those area's.

Service was very good - technician (Austin) was pleasant & helpful. He worked diligently to clean my upholstery (chair) as much as possible considering its age - worked extra on soiled areas. Also, liked working with customer service in setting up the cleaning - it was a positive experience. Concerning question below, I'd rather not have my name posted. Thank you.

The people were friendly and my carpet felt like new.

How well the path areas really clean up well; staff is always very nice

Austin was very polite and knowledgeable. He also wore "booties" which is fabulous. Austin worked quickly and efficiently. Most of the stains are gone or so light they are not noticeable. Great job and so fast!!

My only question....did he get under the two beds or is that something I should have asked for? It isn't a problem, but I need to know for the next time.

I think they do the best at cleaning carpets.We are 100% satisfied with cleaning of the tile.

I like the customer service that is provided by Zeroerez

I like the natural cleaners that restored the carpet back to it's original color. I did not realize that the grout in our tile floor would also look like new. After the kitchen tile was done we had the technician clean the tile in the other rooms. Marvelous job!!

Your cleaning system is fantastic!

The technician was professional. He did not waste any time.

Make sure rep arrives in time to do the job. The rep had two cleanings scheduled for the same afternoon, so arrived late and could not complete the job before the time I indicated I had to leave the house. Rescheduling was also a problem. The rep set it up for the next available Saturday morning (10 days later, and I had prepared the house ahead of time by moving all small items and stacking them in other rooms). My house was an obstacle course for those 10 days. When I received a call the day before the appointment, the message said it was for the next afternoon. When I called back, I was told no morning slots were available. It was a big mess getting it straightened out. He did a GREAT job once everything was sorted, but customer service in the scheduling department leaves a lot to be desired.

That there are no harsh chemicals

Quick, effective and thorough

See the email I sent to your customer service dept today.

I am NOT happy at all. My carpet was drenched with water when he left. I didn't even realize how wet it was until I started walking barefoot around the house. I had to use my own carpet machine to pull large amounts of water out of the carpet throughout the house that should never have been left in the carpet. My house smells horrible! If the regular cleaning method won't clean without the pretreatment that costs $60 per room, then you should be honest and tell people that it's really going to cost $89 a room, not $29. That's false advertising. I am sure you expect people to just pay the extra, but I am on a fixed income and I didn't have an additional $180.00 to treat my carpet. If it wasn't going to get clean, he should have told me. I am worse off now, than before he started. My carpet is wet, still dirty and stinking. I signed the work order, but after I started pulling the water out of the carpet throughout the house, I realized that the carpet wasn't clean, really anywhere. He just wanted to get done and get out.

I had water on my kitchen floor until about an hour ago which I had to mop up--he left around 3.

I am appalled at the condition of my carpets. I would have been better off cleaning them myself. I spent about 4 hours total getting ready so that it would be easy and thorough. I have had my carpets cleaned by everyone in the business and this is the worst carpet cleaning I've ever had.

I will never call you again and I will make sure that everyone I know hears about the terrible job you did. Adam needs retraining, because he knows how to wet it down, but he has no clue about removing the excess water from the carpet. My carpet has wood floors under it that are probably damaged.

Words cannot express how upset I am. I am going to have to try and reclean them myself.

YOU OWE ME A REFUND.

Update from Sunday--Still damp at 7:30 a.m. Finally around 1-2 pm carpets finally feel dry.

Deep clean