Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83952 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 20, 2018 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We used Zero ReZ in the past a were very happy. The same goes for this time. Very good job on a serious task.
James Last name removed

Report a concern   February 20, 2018 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service tech and results

Report a concern   February 20, 2018 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo was very professional, efficient and a pleasure to have in my home.

Report a concern   February 20, 2018 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How clean my carpet is.

Report a concern   February 20, 2018 — Rated 0 out of 10 by D.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I used your service about 2 years ago and it was outstanding. I'm thinking this franchise must be under new ownership. Your company came out to clean my carpet and an area rug before Christmas this year and it was terrible! I just received my area rug back today - two months later!!

The technician was sort of clueless, however, he was polite. The carpet looks as though it was never cleaned - which was not the case last time. I have dogs and my carpet is only about 7 years old. I used your company in December because you did a great job last time. I would not use you again. It's unfortunate.

Report a concern   February 20, 2018 — Rated 10 out of 10 by F.A.M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have been using Zerorez for 15 years an I am very pleased

Report a concern   February 20, 2018 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician that came to our house was awesome. Very informative but not at all pushy, took his time and did a great job.

Report a concern   February 20, 2018 — Rated 10 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were very impressed with the young man, Aaron, who cleaned the clarpet. We have had the carpet cleaned before, even by Zerorez, but no one else had been able to remove a large stain from the living room carpet. It looks great! Aaron was very professional, polite and aimed to please.

Report a concern   February 20, 2018 — Rated 10 out of 10 by M.E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech, Daryl was great. Friendly professional and hard working. Carpets look like new.

Report a concern   February 20, 2018 — Rated 10 out of 10 by R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Just seems to be cleaner and fresher. The carpets are not soaked.

Report a concern   February 20, 2018 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very pleased with your promptness and professionalism
The process was explained in detail
It was just an easy day for me
Thanks

Report a concern   February 20, 2018 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality

Report a concern   February 20, 2018 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, personable staff, timely and affordable!!

Report a concern   February 20, 2018 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent. On time, knowledgeable, carpet extremely Clean

Report a concern   February 20, 2018 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet looks very clean now! We were especially pleased with your service technician, Garrett Foster. He did a great job. He worked quickly and was very thorough. Garrett made sure to clean the corners of the room and also did a great job on the stains. He did not take any shortcuts.
I love that no chemicals were used.

Report a concern   February 20, 2018 — Rated 5 out of 10 by S.J.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I spent over $400 to have carpet thoroughly cleaned and find that the spots have returned after a week or so. Can you make this right by reapplyinhg?

Report a concern   February 20, 2018 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   February 20, 2018 — Rated 0 out of 10 by R.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Based on your demonstrations, your before and after, advertising, our results did not meet expectations based on above. We initially were going to replace carpet but opted to use your service instead. We now have missed the sale price for recarpeting , therefore we could have gotten replacement for a lesser amount and/or used money spent with your service toward cost of replacing carpet.

Report a concern   February 20, 2018 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning machine looks very professional

Report a concern   February 20, 2018 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet is very clean.

Report a concern   February 20, 2018 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Carpet Techs are very friendly and they work hard to clean my carpets.

Report a concern   February 20, 2018 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service, very professional.

Report a concern   February 20, 2018 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick cleaning, dried fast, and carpet clean!

Report a concern   February 20, 2018 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet is always clean without using chemicals.
I’ve used xerorex for years and have never experienced anything except considerate workmen.

Report a concern   February 20, 2018 — Rated 1 out of 10 by J.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There was smell of chemicals and took it long hours to get dry

Report a concern   February 20, 2018 — Rated 10 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fantastic customer service!

Report a concern   February 20, 2018 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and courteous ! Will reccommend

Report a concern   February 20, 2018 — Rated 10 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It meant the world to me that the technician asked why I wanted a cleaning and then made specific recommendations to achieve my goal. I ended up accepting services I hadn’t intended and declined the one I thought I wanted based on his advice. I felt he really cared about what I was trying to do for my family!

Report a concern   February 20, 2018 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products and service we got from Zerorez were absolutely awesome. We're in the process of putting our home on the market and so many things are going on all at once. Zerorez was quick to answer the phone and let me have an appointment right away. The Service was performed on time (in fact he was early) by an extremely professional and helpful young man who got our carpets (which were so dirty) looking like new.

Report a concern   February 20, 2018 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looked so good and smelled so clean and fresh. The technician was so courteous and professional. The only thing negative is that the price for cleaning tile is way to high.


Privacy Policy