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based on 83952 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good results, ontime, healthy for the environment, nice technician!
The technician was friendly
Pet trearment
The young man who showed up to clean our carpets did a great job. I like the cleanliness of the floors afterward.
I like that your cleaning process doesn't heavily deodorize our carpets.
The service and attention to detail depends on the person who comes to do the work. Be prepared for an up-sell each visit.
The technician was extremely polite and professional. Great service.
Excellent job of cleaning the carpet. Better than all other companies I have used in the past. Got out stains the other companies could not get out. The man who cleaned the carpet was very professional. Excellent person. Hard worked.
Charles was great, explanation of everything he was doing and the carpets look like new. Will use again and recommend to everyone
Customer service
Great service
Our carpets look so great, and we have no soapy residue. You guys always do the best work. Thank you so much.
Great friendly service and products that work. Even my red carpet stains are gone!
The gentleman was very methodical and seemed to take pride in his work. My main purpose was to clean carpets to reduce allergens in the house and I believe that Zerorez has the equipment/supplies to help in that matter.
You are very concerned about the customer experience & want to make it the best. If there is a customer issue you can fix, you will do it.
Technician was great, explained everything and did a good job.
I like that there are no chemicals. The person cleaning the floors was knowledgeable and did a good job
Despite hearing how fantastic zero Rez is at removing smell of pets, and with the added treatment, my room still smells heavily of pets
The carpets were very clean and fresh.
Had to have you come back out to redo a room. When I made the appt for you to come back out I asked if a different tech come out. I was told the same would be back but with a manager to make sure he is doing the proper job. No manager came out with the tech he was alone. Do not appreciate this type of improper communication.
I've been in Real Estate and related services for over 38 years, and have worked with countless carpet cleaners. GARRETT WAS THE ABSOLUTE BEST EVER, TOTAL PERFECTION!!! There is no comparison between the results that Garrison worked so very hard to get from the 3 guys that have came to my home before. I didn't have good things to say your other techs, in fact, I really complained about the first one.
My carpet looked brand new when Garrett finished, and it is 12 years old. I honestly can't remember the last time I've encountered a young man as professional, dedicated, and thorough as Garrett.
I currently manage 4 businesses that are all Real Estate related, and I would have offered him pretty much whatever he wanted to join my team. He is not a diamond in the rough, he's already all shined up! With all my managerial experience I highly recommend he be promoted to a position where he could train all your techs, so they can also represent your company as well as he has.
Name removed
cPc- LLC.
Phone number removed.
HE showed up and did a great job. He took time and effort to get my carpets clean. Thanks.
Very professional...took time to explain the cleaning process. I am very pleased with all the service I received.
Thank you
Results were amazing and great customer service
Ricardo the tech was great! Very professional & courteous. He did a wonderful job & I am very pleased!
My floors look so much better & I have already recommended your company to several of my friends.
I will look forward to using your company again!
Good technician!!
No residual soap in carpet.
Cleans up most soiled areas.
I recently had my carpet cleaned and had a small issue that I called about. I am so very pleased to say you called back addressed my concerns and immediately sent someone out to handle it to my satisfaction.This is a company that truly stands behind their work and I would recommend it to anyone needing their services. Most grateful for a job well done.
During my vent consultation, mud and small debry were tracked into the house. While a monetary discount was provided, I do not understand why booties were not worn. To provide my family with a clean, low allergy home, shoes should not be worn, nor should mud or debry be tracked in.
During my carpet cleaning, small sections of carpet were missed. The equipment also left a swipe of mud on my bed dust ruffle. And I found a small chip on bottom edge of my night stand.
During both visits, I received constant sales pitches on what else I could do or purchase. It was too much and took up too much time.
Great Service!
Price. Punctuality
Great service.