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Client Testimonials
Reminders, on time service, excellent technician, thorough, but timely completion
Looks Good.
Clean products. Good technicians.
I love the way my carpets come out so beautifully clean The technicians are respectful and efficient.
Very professional,
The technician that came out was very good at explaining the process and professional. It always amazes me how well the process cleans our carpet. We had tiles cleaned today and they look new. Highly recommend.
He did a good job cleaning our carpet.
Great service, great associate.
They were efficient and did excellent work. I will use them again and will recommend to others.
this was my first time using your company, and it was well done
Showed up on time. Carpet looks great. Dried in 6 hours. Overall very pleased.
well i did think it wasgreat that the tech arrived on time as the company said that he would and went right to work. he did a great job and was done and gone reasonably quick.
Friendly service
The technician was very quick and thorough. He explained the process and the costs up front, so there were no surprises and answered all my questions. We will definitely use them for future services.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations.
Service worker was amazing.
Great job.
The man who cleaned our carpet was very courteous and professional. He answered any questions we had.
The technicians are always thorough, professional, and kind. ZeroRez provides a quality product.
Great product, great service!
The technician was quick, efficient and friendly.
The technician was polite, very efficient and removed the stains. Carpet was slightly damp for a few hours and the cost was way less than other carpet cleaners I have used previously. I definitely will have them back.
Technician did a very good job.
On time and professional service. Thank you!
Non toxic! Efficient and friendly service.
Good service and friendly, knowledgeable about what he was doing.
Josh was very friendly and efficient! He was great with my dog being present, and I loved the fact that the process allows for a safer environment for her! Would highly recommend their services and will definitely be using them again.
they did a great job cleaning my carpets
Love how clean my carpets are, smell good and feel good. Customer Services goes above and beyond.
Technician Gray was very professional, efficient, and helpful.
Highly recommend Zerorez!!
awesome service great value
Tristan did a great job and was a pleasure to have in our home. He was very polite and professional. You could tell that he was making sure that he did his job well. I would have him back anytime!
My main complaint is your call center that handles scheduling. The first time I called on Friday (8-16) it was just after 8:00 AM and it sounded like I woke the person up who answered the phone. He seemed confused. I asked him if he was at the headquarters and he said yes. I decided to test him and I asked him what city. He paused and said "Cincinnati". I know now that he was not in Cincinnati and likely in Atlanta. I told him that I would think about it. I decided to call again later to talk with someone else. I called an hour later and spoke with someone else. This person sounded a little better but not much. Since I've never had this done before, I asked her how long the cleaning took. She said without hesitation, one hour. It took Tristan 3 hours. I don't mind that it took Tristan 3 hours because I think he did a great job. I'm glad he didn't rush. He said that he would normally have a partner to work with but I doubt that would have changed 3 hours into just 1. However, I did have to leave as soon as he was done. This just shows you that your call center doesn't know what they are talking about. I would look for ways to make that local and more knowledgeable.
I already responded to this survey.