based on 4366 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
For the most part we were pleased with the attention we received at Alpin Haus. We were shown units that had the features we were looking for and nothing more. The business manager was pleasant and thorough without the usual upsell. The PDI was also thorough.
What we did not like was their insistence that we had to have additional hitch equipment for "safety reasons". We have had truck campers, 5th wheels and travel trailers over the past 3 decades and have had thousands of incident free miles, crossing the country many times.
Also when I expressed strong concern over the trailer's tires that were manufactured overseas, we were given a lecture that nearly had us walk away from the deal.
I was pushed into something in the name of safety when my truck is more than 2x the weight of the trailer we bought and I felt like $$ was the driving force. That was not a positive experience considering that we paid asking price plus nearly $1000 for dealer prep and documents.
We love the camper we bought there and the service is great. We get a reasonable price on the Forever Warranty checkup. It’s easy to get an appointment for the checkup and the techs let us know if anything is wearing out. That way we can replace things before they break.
This was our first RV purchase and our excitement and enthusiasm was equally matched by our nervousness about diving into the world of RV'ing. But as we look forward to traveling in our retirement years ahead we grew less nervous. The entire staff was courteous, professional and extremely helpful.
We didn't feel pressure from anyone to purchase, and they offered so much information, insight and recommendations for add-ons, places to visit, expectations, etc. I'm sure I'll be calling Dan in the future for refresher information, he was super helpful with explaining everything about the RV.
We were so excited to get our Apex Nano home and set up in the back yard for our first practice and "sleep over". Now we're busy shopping for some of the nuances to complete our dream.
Thanks to Mike, Keith, Dan and the entire staff at Alpin Haus.
Ike and Nancy Palmer
Working with service manager Dave has been very easy
My last experience on ordering some missing shelves for a brand new refrigerator took forever to get. We lost the proper use of the refrigerator for the entire camping season. Other than that all dealings with Alpin Haus have been favorable.
Great service after a disappointing problem with our new RV. All repairs were done quick and we are so happy. Thank you
The sales people are very friendly and helpful. Mark House fantastic and very knowledgeable along with Keith in financing. Would definitely recommend Alpin Haus to a friend.
Glen &Kim Tortoriello
Outstanding support from Dave and his team.
Everyone was very professional to deal with.
Alpin Haus has most of what is needed for maintenance or repairs for my Hymer Aktiv, both in terms of parts and experience by the staff.
Our experience buying our first travel trailer went very well at Alpin Haus! Asa, our RV Outfitter, was very knowledgeable and went out of his way to walk us through the details of every aspect of the trailer. Mark, the Sales Manager was very nice and agreed to store our camper for a little longer than typical before we were ready to pick it up. The price was excellent and our experience with Keith in the Finance Office was equally as pleasant. Dan in the Parts Department was also an expert, ensuring that we ordered the necessary accessories to travel safely. At no time was anyone pushy or "salesy". It was an overall excellent experience. We would highly recommend Alpin Haus to our friends and family and will seriously consider them when purchasing our next RV down the road.
Thanks!
Alpine Haus is the best !!! They are knowledgeable and friendly
Service sept is the best very helpful and nice
Sales Department is great. Parts and retail staff are great and fun. Service Department Techs are great! Service Advisor Department needs serious attention and improvement. I don’t like being treated as if I am a pain in the ***. I did not haggle on price with what I thought was an understanding that the camper was ready to go. I paid the $ 899.00 for “Dealer Prep and Cleaning”. None of that was done. Field Techs have been to service camper four times and they are still not done. When I call the Service Advisor started conversation with “ What’s wrong now Doug”, I could not get through to a human for weeks for something that had been started and not finished. I had to use Zip-ties for the wiring so I could move my camper. Please call for further clarification should you need or want it.
Doug Last name removed
508/Phone number removed
very happy with Jennifer Downing.
Always friendly and have the parts and if not can get ordered
It took me about 2 months to get my trailer in for a co detector and to have my water heater fixed. I also asked to have a marker light lens replaced and two new jacks installed at the rear. The co and water heater were fixed, no mention of the other two items. The service techs are very nice and friendly, maybe a little too busy.
The girl in service ( I didn't get her name) wasn't very nice. Abrupt answers, not a great attitude. Made me feel like I was bothering her and didn't like her job. Made a very bad impression on your business.
Quick, honest, friendly and accurate help. Definitely a great relationship from the start and continuing into maintaining and servicing your purchase.
I was in for my yearly "Warranty Forever" service and I was very satisfied with your service department. As soon I entered I was immediately asked if they could help me. I don't remember the gentleman's name (sitting at the very first desk). He pulled up my appointment and referred me to Dave Behuniak. Dave was very professional and knowledgeable regarding the questions I asked. He explained the processes that I needed and scheduled a new appointment.
I do greatly appreciate your service departments customer service and professionalism.
Gary Cook
Attention to relationship in addition to transaction
Great Customer Service!
Camper was not left out for after hours pickup even though Randy confirmed that it was out there. Drove to Amsterdam for nothing.
You cannot seem to keep service desk personnel. I was dealing with Louis who was great, then I heard he left then I was dealing with Gill who never called me back of which I found out that he quit after less than a week. Then I was dealing with the service manager who didn’t call me back. My trailer spent 5 1/2 months at your dealership while trying to decide whether Keystone or your facility was going to handle the repairs. Well Keystone decided they wanted to handle the repairs, so it spent 4 months there (not your fault) to completely rebuild the camper of which they didn’t do a bang up job so it’s back at your facility awaiting parts from Keystone to re-repair what was supposedly fixed at the factory. Soooo….needless to say I’m not a happy camper (no pun intended)
WE WANTED TO DO THE TRAILER SWAP IN THE SARATOGA DIVISION BECAUSE IT WAS VERY CLOSE TO THE PLACE WE ARE STAYING USING OUR CAMPER AS A SUMMER RESDANCE AND MAKE THINGS SIMPLER THAN DOING THE TRADE IN PORT JAVIS. MOST STEPS THERE WAS NOT VERY READY FOR THE SWAP EXCEPT THE WALK THOUGHT, THERE WERE SMALL PROBLEMS THAT NEEDED TO BE CORECTED AND WERE. IN THE END EVERY THING WAS COMPLEAT AN WE LEFT WITH THE TRAILER WE COULD LIVE IN AN ARE HAPPY WITH.
Great service
The Alpin Haus team was awesome start to finish! I started with a Class B van rental - Novalie was super sweet and made me feel at ease with the rental process. When I returned from my trip, Steve took time to show me some vans on the lot and stayed in touch to walk me through possible options that became available. He was patient through the buying process!! Jim made the payment part of the purchase seemless and straight forward. On pick-up day, Blake was AWESOME!! He was a fantastic teacher - he knows his stuff and it shows!! He took lots of time with us and made sure we felt 100% confident before we hit the road. I traveled over 2.5 hours to come to the Amsterdam location and will be back for maintenance and service in the future because Blake was the best! I would definitely recommend the Amsterdam, NY location to anyone looking to rent, purchase, or service an RV 😀
Should say on advertised sale price that it is without a trade
Wide variety a little bit of everything to look at
Always professional and focused on the customer to have a great experience. One of the best service providers I have come across before, during and after the sale.