based on 4366 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Too many return trips to fix roof leaks which led to other problems, as well as several other problems. If someone asked me about either the Grand Design product or service I would have to be honest. This was a brand new camper bought from Alpin Haus and has been one headache after another. Hopefully the latest fixes will be the last trip back to Exit 16 for this year.
better answering of the phone i feel it should not take over 2 days calllig on a regular basis to receive a answer back.
Took 6 months to fix the warranty issues my camper had and while on the property my camper was hit and damaged... overall poor customer service....I paid for a dealer prep... obviously didn't get done as if it had my camper would not have been there for the repairs needed and would not have been damaged...
-we are satisfied and pleased with our recent business at Alpin Haus .. courteous, efficient, pleasant, and friendly interactions with the office service department personnel- and timely work done for our unit being inspected as was needed.
Excellent deals and sales staff is great
Excellent service and communication through text
Charged me for services not done
It's a very long story, which has been documented and is ongoing. Hopefully AH will make things right in the end, but I'm not hopeful given recent developments
Very friendly and knowledgeable staff
We love our new camper. Adam and Matt were very nice through the process. Rich and Josh were very good explaining how thing operated through the walk through. Carter was great removing our old camper and great setting up our new one.
Nice products Most important, no stress buying.
Best service!!!!!
Warranty repair took 8weeks and caused other problems when returned from the shop
You deliver , no games
Friendly and knowledgeable employees
Good service. Dave, assistant manager, excellent service
Dave in service was great as always no problems at all
i made a app. to have my RV forever/w and state insp. done and you did it in one day. i am so thankful. great job.
The service department has been fantastic, working through difficult warranty issues and keeping me in the loop throughout.
Customer focused
The shop store and rvs are very clean the sales staff very helpful and prompt on communication
Staff was professional and knowledgable
The people are still friendly and try to be helpful AFTER your purchase, though hard to reach at times. We had an upcoming vacation and a defective slide out and they got me fixed in time so we could go. Repairs done at Amsterdam facility were done well. These new motor homes are very complicated to operate, being much more electronic than ones from 10 years ago, and most times I was able to get phone help fairly promptly. Our service writer, Jennifer Downing, was extremely helpful in getting our slide fixed, and all techs we dealt with were knowledgeable and helpful, especially Billy A. This is our 5th motor home and we must say, Alpin Haus has evolved into an excellent dealer.
Everyone is very helpful and they take the time with you and when work is done its neat and clean
Our call was returned very quickly
Everyone did exactly as was stated
The sales person was friendly and not rushed even though it was close to the end of the day
Great customer service
supposedly a new gfi outlet was installed. when i got to camp it did not work and i discovered it had not been wired properly. i am a licensed electrician
Evaluate my RV refrigerator. It was not working properly.
Typically better quality products then what other dealerships offer and a friendly sales staff
On August 31st we purchased a new coach from Alpin Haus in Amsterdam, NY. Our salesperson was James Kussius and to be honest we couldn’t have gotten a better salesman. Polite, not pushy in any way & listened when we were talking to him unlike most sales people who just want to make a sale.
We originally brought our previous coach in for service. It needed the furnace serviced as well as an engine oil change. We spent about 30 minutes looking at some of the used class A’s that they had with our ultimate goal to find something a bit smaller than our current coach (38.5’). After James showed us several units he mentioned that a new Tiffin Allegro 32SA was coming in soon. So, we sat in his office and looked at the floor plan of this 32SA. We were very interested.
We put down a deposit which held the unit so we could see it before completing the purchase.
After James let us know that it had arrived we drove out to look at it. During our test drive never once did James say we needed to turn around and head back. It drove like a dream. My wife and I were hooked!
We worked with Jim Bearcroft in finance to get all of the paperwork taken care of. There was a lot of signing required but Jim made it straight forward and explained everything before we signed.
When we finished the paperwork James walked us over to our new coach. He had decorated it with balloons and his wife made a huge red bow that he hung on the front windshield. Inside were mugs that his wife had made with our names on them. Last but not least he had a poster that had the signatures of everyone that participated in getting this coach ready for us. What a thoughtful idea! He must have found out that we had a special anniversary right around the corner.
During our walk through Bill A. explained as much as our brains could absorb. He took as much time as we needed and answered all of our questions. There is so much to learn that it will be months before we grasp everything that we will need to know about this new coach. At least we feel confident that if we have any questions or need help with something, they will be there to assist us.
All of this thanks to James Kussius and the awesome team of folks at Alpin Haus in Amsterdam, NY!
Alpin Haus sells some of the best built RVs on the market. Service is done by highly skilled, knowledgeable staff I highly recommend them