Customer Testimonials
We had the great pleasure to be able to work with our super sales person for the second time in less than a year.
Both times he quoted a price and sticked to them when we came into buy.
Brought us home made dinner one night and kept checking on our progress several times.
Has called a few times as well to answer questions.
The customer support staff is amazing. They are the first and last impression a customer has of your business. Never underestimate their value. The technician that completed the inspection was great. Lionel explained my specific questions about my Imagine and the result of the inspection. Its service like I received today and your professional staff that confirms the value of the yearly warranty for life visit.
Danny Tabor
Service advisors Mike and Liz. Honest and upfront settled expectations from the beginning very helpful for newbies. Liz was our first with the 5th wheel Mike with the Class A…. Service after the sale was the only reason I came back a second time. I would hire them and pay them well to stay with me!
Yoshimi CorePhone number removed613
Everything !!!! Amazing service and Product !!
Rayna Berry in Service & Parts goes beyond in her diligence and professional assistance to assist with your needs. Very impressive personality!
Their parts department went above and beyond find a replacement chair for my camper
No pressure from sales person.
Great service and great support from the Service Rep (Mike).
Very friendly and helpful in every department.
I like honesty. I feel like I received it when dealing with Earl in parts and services.
Stan was very helpful in finding exactly what we wanted in an RV, We chose the Grand Design due to the construction and floor plan. Everyone was very friendly from the front desk ,Sales to finance department. We highly recommend Great American RV to everyone that is looking to purchase an RV.
Levi was awesome to work with went out of his way to help us get the Camper we wanted.
The staff are well trained and professional in every respect. From the moment you ever the business you feel special and appreciated. Bob Lindsey goes out of his way to answer all questions relative to any problems or concerns with work being performed. He explains in detail of work done and billing charges. He represents the business in a caring way and makes the customer wanting to return for services in the future!
Bob in service is great!!!
Great experience before, during, and after the sale. Great service for the past two years, could not be happier! Adam Cole has been great and your service dept too!
I enjoyed the whole process! Everyone, from our sales person, Aaron, and his sales managers, to the friendly staff who explained how everything on the RV works, were so pleasant to work with.
Liz Mahnich was very knowledgeable & helpful in the process of getting our rv back & in purchasing the extras we needed. She went out of her way to help us get the correct hitch to tow or car. It was a great experience working with her. She even came in on her day off to assist us, now that’s great customer service!
Service appointments are scheduled conveniently.
I have been impressed with everyone's willingness to help...both in sales and service. Our salesman Levi was patient and honest and answered all of our questions. If he didn't have the answer right away, he always would make the effort to find out the answer and get back with us. The pricing was exactly where we needed which Levi was upfront and honest in helping us establish that price.
Likewise, the people in the service department have gone above and beyond in helping us with our issues. They have worked hard to please us and are genuine in their interest to deliver the service necessary to solve any problem. I am completely satisfied with all aspects from the quality of the RV we purchased, to the sales associate, to service. I have been recommending Great American to everyone we come across who are interested in RV's
My service / briefing technician was very thorough and knowledgeable. My salesman Vince was always available and very helpful. Everyone from the finance officer to the greeters and cashiers were great!
Price was good. The service was Professional and quick.
My most recent visit was for service. My adviser was great with keeping me up to date on repairs being made and the status of the repairs. She was also great with the walk through on the day of pickup when repairs was complete.
Jim Taylor identified our needs and objectives quickly.
Very professional.
Thanks Jim!
Customer service.
The parts department (Rayna) will never give up trying to help and finding what you are searching for
You have what I need for my RV and service has always been prompt and with quality.
Prompt attention!
IDK, I’ll let you know as I gain more experience dealing with y’all
It was a good buying experience. I was not pressured, my salesman Nick Smith took time to listen to what I was looking for. He showed me many types of options to help narrow down both of our understanding of my needs. He even went and got a tape measure so we could measure some of the things I needed / wanted. I left that day after narrowing my choice down, so I thought. I called him back the next day and after thinking the whole thing through, pretty much made a decision 180 degrees from where I started. They had what I wanted in stock, I looked it over and we wrote up a deal. I talked to finance on the phone the next day and returned the following week for several hours of training on that model and complete the finance and sale. I then picked up the RV several days later after completing some modifications to my driveway to accommodate its grandeur. I have camped in it at my home a few days and found a few items that need attention. They asked I bring it back as soon as possible in order to make all of those things work to my satisfaction. I truly believe they understand the value of making sure their customer experience is top notch and those same customers want to return for another RV in the future. Thank you.