based on 1873 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Able to provide all service needed at reasonable price
Professional and timely
The service dept is very professional
Extremely good customer service on both the sales and service side. Would not think of going anywhere else.
I had a note in the fuse box I wanted to have shut off when pool was closed and it was left on
I was charged $100 more than the quote we were given for the pool closing and never received an itemized bill as to why.
Everyone in Customer Care and Service was very accommodating, knowledgeable, and friendly.
I got charged $332 for a job that’s not completed details because I had to wait four months waiting for the parts to come in. Because the previous installer did not do the job right and caused issues. My refrigerator as of right now only works on gas does not work electric. Still waiting on the part for the refrigerator to work on electric in the refrigerator doors don’t shut right. I should’ve not been charged until the job was done right and completely. Very unsatisfied with the situation.
Easy process and fair pricing for winterization and storage. The spring tune up is also a great service as part of the winterization.
Took a long time to get an appt and more expensive than others
Knowledge Quite frankly, my son works there.
Warranty and service timing appointments were unsatisfactory.
Finding a dealer that not only give you a good sales experience but also provides quality service after the sale is rare these days. Alpin Haus delivers!!!!
Alpin Haus has worked with us, both when buying our RV's and whenever we needed service. On two separate occasions we had a problem and called to see if they could help us as we were passing through. They did both times and got us back on the road as soon as possible. An excellent dealership!
competent, on-time, a bit pricey but worth it.
friendly knowegable staff
Randy and the service crew attend to our every need and issue. Service dept is very attentive.
Always prompt with serv
Prompt, Professional service.
Jess was very helpful - both service techs were very knowledgeable and did a great jpb .
I have to say that Brian Barnes is a great asset to your company and your very fortunate to have someone of us caliber working for you. He keeps me informed and his word is as good as gold. He advises me on the process, sticks to timeframes and there meets all my expectations. His overall customer service is outstanding!
Everything. The people are wonderful and helpful in every department!
For more than a year, we've trusted our Thor Delano to Alpin Haus for several service items, as well as winterization and storage (and de-winterization).
Randy Robb in Service has been exceptional to work with.
Excellent service department !
Full service after the sale for those of us not mechanically inclined (or inclined to do mechanical work!), reasonable prices, friendly staff.
Always accommodating in the service department.
the service is very good. The employees are extremely friendly and helpful
Friendy service and good repair record
Customer service was aces and the store is well stocked.
Alpin Haus service department has been awesome (especially Randy the assistant service manager) in helping to resolve two minor issues we had with our new Imagine 2500Rl. In my opinion they went above and beyond to respond in a timely and effective manner, so I would highly recommend both the sales team (especially Don T) and service team (Randy).