based on 1607 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Alpin Haus is a very reliable and trustworthy business. Service Manager is excellent.
The friendliness and knowledge of the people
Rv not repaired, “normal issue” or not, brand new camper should not have the issue that will not be addressed.
First name removed is always a pleasure to deal with and knows me by name. He always takes care of me.
Guys were awesome . Matt , Alex , Chris and Mike were nothing but helpful . Made the entire buying process easy .
Their sales and service are excellent!
Service is top notch!
Friendly , competent staff
Pleasant and knowledgeable sales and finance people made our transaction seemless.
I don’t feel like I’m being mistreated in any way
Friendly staff who explains as aspects of the service order.
Dave (Service Advisor) is exceptionally organized. Manages expectations and is very clear about timing and course of actions.
Nick (Technician) is thorough, works clean, explains how he is proceeding and asks questions.
From sale to service I have had a great experience with Staff. Winterizeing. Storeage and summer pick up was fantastic. Boat was prepared and ready to go.
Three seasons and a great job. Thank you all. John S
The sale of the unit was smooth and easy. However, the service department was unresponsive and took a long time. I was able to get in touch with the head of customer support and they were extremely helpful and responsive. Overall I would recommend the company but would definitely warn about the service department
Things have not been right with our camper since we purchased it new last January. IT's been in and out of the Service Department, things that were supposed to get fixed were not fixed. It's there now, and we've called and left at least 4 messages asking for an update and haven't gotten a call back. We're fed up with the RV itself, and getting more frustrated with the Service Dept.
Yes, we'd like to speak to someone!
Name removed and Clark Peaslee
Service is very good
Service is always prompt and staff always pleasant.
Convenient location, good service, friendly staff.
Always bring my boat to AlpinHaus for service and for winterization and storage.
Brian and the team are excellent to work with and are responsive to my needs.
PJ Pannesco
Excellent service and was explained everything every step of the way!
Effective service from sales person to financial manger
Exceptional service! Everyone is great but special recognition for Theresa in Service advising and Tommy in Service who diagnosed something no other places could! Nick also did a stellar job with winterizing our unit and was very careful and respectful inside.
They had my unit for 4 months and never fixed it. Wanted $300+ for 15 feet of trim cover that I purchased 50’ for 19.99 and installed myself once I took the unrepaired unit back. Communication is absolutely the worst since Taylor left as writer. I can see why she left good people don’t leave good companies when treat well.
Bought a brand-new Coachmen Leprechaun on October5 and as of today Alpin Haus have had the unit awaiting parts for a door, with very little communication with us other what we initiate to ask what is happening!
We are at a total loss as to what steps to take next and are completely disgusted with the treatment we are receiving
Great service and knowledgeable staff!
Return calls sooner. Teresa did follow up much better. Thanks
Someone contacted me less than 24 hours after my inquiry. They got me in to the shop right away and are already in the process of getting the necessary parts to repair Mr RV.
Quick and transparent service
Pickup and delivery is always on time. So far we have had no problem in scheduling our boat service.
I dropped my camper off for repair on 8/12/25. It was complete on 11/20/25. It needed 2 drain elbows, 1 J wrap, 1 corner cap for the slide out. This was from an insurance claim. I thought that using my credit card for payment ahead of time would help move things along but, I was wrong. Parts were received timely. It was scheduled into the shop 4 separate times for the repairs….. instead of fixing all at once. It didn’t make sense. Communication was lacking, no one answered the phone or retuned calls. I had to physically go to the facility 9 times for information. I have more to say but I don’t want to waste any more of my time.