based on 1921 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service department is first rate
The service and parts sept personnel are extremely helpful and professional. Especially Natasha at the service desk and Zach the technician
Fast friendly service. Always have been very satisfied with service.
Your customer focus is spectacular. You care about how issues impact customers. Love the service team.
timely communication and knowledgeable staff
Really great service!!
Took delivery today of new motorhome, from Mike in sales, James financing , Clayton in parts department and Nicholas in service all profesional employees working hard to be sure that we were happy with our purchase and the process, Very impressed with the delivery walk thru with our service tech Billy, we were on site today for 4 hours and durring that time operated every device and appliance, both inside and out. made sure we understood how they worked and answered any and all questions to its operation and maintanence. when completed even went thru the process with us to rewinterized the system before we headed out. all together a good expierience and looking forward to our first adventure as we head out to see America in our new "retirement home"
Fred and Carol Last name removed
Scotia NY
Friendly, knowledgeable service personnel.
My insurance deemed my RV a total loss but during the extremely long wait for them to reach that decision, Alpin Haus was absolutely amazing! The estimate was given timely and they understood what needed to be repaired professionally. Natasha was very helpful and a pleasure to speak with. She even got my license plates off and my EZ pass out when I had forgot to retrieve them before the salvage yard towed my RV. She arranged to have Gus escort me to my RV even after the service center was closed so I could clean out the RV before pick up. And Gus even shoved the way for me to get in the RV. I could not have been more pleased with Alpin Haus and their staff and would go there to purchase another RV when ready and also get service there. 5 stars!
- Dave Seubert
Knowledgeable group
Natasha provided the best customer service I have experienced for a long time , she kept me fully informed through the complete repair of my Winnebago and explained in detail every step . Her colleague Zach who worked out what the issue was with my van gave a clear explanation of what the faults were and how he fixed them . I have experience of other RV dealers and Alpin Haus stand head and shoulders above all of them and I have only positive things to say about them .
Service is consistently outstanding. Theresa is wonderful
Wonderful staff- friendly, no-pressure salespeople. Great inventory. Excellent prices!
Jake was very helpful in showing us the unit we were interested in, and making us comfortable with our decision and choice of dealership. Getting the full tour of the facility, and explaining how thorough and complete the process would be, including a full walk-through of the trailer when we take delivery to explain all the systems and guarantee they work, means a lot to us as first-time owners.
Not hood
Theresa was a most helpful person. She kept me informed and updated each step of the way. She was friendly and kind during each and every contact. I very much appreciated her!
Great people to deal with. Very professional and courteous.
Everything about the interaction with Alpin Haus was great. Would recommend !
The people
Responsive service on my skidoo. Work done professionally and timely.
Very knowledgeable, staff timely transaction
Great to deal with.
Rich has been wonderful, very knowledgeable and courteous. We are very satisfied with our hot tub, and feel it is a quality product. The service department is top shelf too. Cheers
Honest, do great work. Very informative.
Josh did a great job facilitating the purchase of our Sea Doo and the whole team was very helpful. Thanks!
Through out the odyssey that is called our camper and all the issues with Forest River Alpin Haus has helped us. I would recommend them to anyone who is interested in buying an RV.
Alpin Haus rv offers excellent customer service. my 5th wheel trailer was there recently in for service and I was treated very well. Thank you Alpin Haus
Steve in the Service Department was totally great, Friendly and informative.... The installer was perfect in his work. Super clean and friendly. Great work all! My only note is the ability to reach the service dept. on the phone but they did call me back promptly. otherwise 5 star. Thanks
More competitive prep pricing and agm battery included
Came in for a repair and I couldn't be any more happier, excelent service