based on 4505 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This was our first RV purchase and our excitement and enthusiasm was equally matched by our nervousness about diving into the world of RV'ing. But as we look forward to traveling in our retirement years ahead we grew less nervous. The entire staff was courteous, professional and extremely helpful.
We didn't feel pressure from anyone to purchase, and they offered so much information, insight and recommendations for add-ons, places to visit, expectations, etc. I'm sure I'll be calling Dan in the future for refresher information, he was super helpful with explaining everything about the RV.
We were so excited to get our Apex Nano home and set up in the back yard for our first practice and "sleep over". Now we're busy shopping for some of the nuances to complete our dream.
Thanks to Mike, Keith, Dan and the entire staff at Alpin Haus.
Ike and Nancy Palmer
Working with service manager Dave has been very easy
The product serves all the needs I needed in a boat. The attention to all my needs were met.
My last experience on ordering some missing shelves for a brand new refrigerator took forever to get. We lost the proper use of the refrigerator for the entire camping season. Other than that all dealings with Alpin Haus have been favorable.
Great service after a disappointing problem with our new RV. All repairs were done quick and we are so happy. Thank you
We have been doing business with Alpin Haus for years including the purchase and maintenance of our pool.
They are very knowledgeable, responsive, reliable, and always professional.
We look forward to continuing our relationship with Alain Haus.
Thank you.
The sales people are very friendly and helpful. Mark House fantastic and very knowledgeable along with Keith in financing. Would definitely recommend Alpin Haus to a friend.
Glen &Kim Tortoriello
I've been doing business with Alpin Haus for the past 7 years. 3 boats and 3 snowmobiles later, I couldn't be happier with them.
Sales team and service department have both taken care to make sure I'm happy with everything.
Outstanding support from Dave and his team.
Everyone was very professional to deal with.
Excellence
Alpin Haus has most of what is needed for maintenance or repairs for my Hymer Aktiv, both in terms of parts and experience by the staff.
Alpin Haus personal are very knowledgeable, friendly and go out of they way to help. Service is very dependable and know what they are doing.
Our experience buying our first travel trailer went very well at Alpin Haus! Asa, our RV Outfitter, was very knowledgeable and went out of his way to walk us through the details of every aspect of the trailer. Mark, the Sales Manager was very nice and agreed to store our camper for a little longer than typical before we were ready to pick it up. The price was excellent and our experience with Keith in the Finance Office was equally as pleasant. Dan in the Parts Department was also an expert, ensuring that we ordered the necessary accessories to travel safely. At no time was anyone pushy or "salesy". It was an overall excellent experience. We would highly recommend Alpin Haus to our friends and family and will seriously consider them when purchasing our next RV down the road.
Thanks!
The Alpinhaus pool install team did a great job installing our inground pool! They were very flexible and accommodating and I loved watching them work together as a team! The pool is awesome!
Alpine Haus is the best !!! They are knowledgeable and friendly
Service sept is the best very helpful and nice
Sales Department is great. Parts and retail staff are great and fun. Service Department Techs are great! Service Advisor Department needs serious attention and improvement. I don’t like being treated as if I am a pain in the ***. I did not haggle on price with what I thought was an understanding that the camper was ready to go. I paid the $ 899.00 for “Dealer Prep and Cleaning”. None of that was done. Field Techs have been to service camper four times and they are still not done. When I call the Service Advisor started conversation with “ What’s wrong now Doug”, I could not get through to a human for weeks for something that had been started and not finished. I had to use Zip-ties for the wiring so I could move my camper. Please call for further clarification should you need or want it.
Doug Last name removed
508/Phone number removed
very happy with Jennifer Downing.
Always friendly and have the parts and if not can get ordered
It took me about 2 months to get my trailer in for a co detector and to have my water heater fixed. I also asked to have a marker light lens replaced and two new jacks installed at the rear. The co and water heater were fixed, no mention of the other two items. The service techs are very nice and friendly, maybe a little too busy.
The girl in service ( I didn't get her name) wasn't very nice. Abrupt answers, not a great attitude. Made me feel like I was bothering her and didn't like her job. Made a very bad impression on your business.
Quick, honest, friendly and accurate help. Definitely a great relationship from the start and continuing into maintaining and servicing your purchase.
Alpine is always dependable.
Frank D
I was in for my yearly "Warranty Forever" service and I was very satisfied with your service department. As soon I entered I was immediately asked if they could help me. I don't remember the gentleman's name (sitting at the very first desk). He pulled up my appointment and referred me to Dave Behuniak. Dave was very professional and knowledgeable regarding the questions I asked. He explained the processes that I needed and scheduled a new appointment.
I do greatly appreciate your service departments customer service and professionalism.
Gary Cook
Attention to relationship in addition to transaction
Brian at the Amsterdam service desk is great, keeps me updated, always professional!
Great Customer Service!
Camper was not left out for after hours pickup even though Randy confirmed that it was out there. Drove to Amsterdam for nothing.
We love the camper we bought there and the service is great. We get a reasonable price on the Forever Warranty checkup. It’s easy to get an appointment for the checkup and the techs let us know if anything is wearing out. That way we can replace things before they break.