based on 1873 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kim was fantastic and customer service. Stephen was super helpful. Thank you very much.
I like your service very dependable and all workers are polite.
The RVs
I LOVE Alpin Haus !!! I love my pool & recommend them all the time !! Pool is perfection …. Jim does a great job taking care of pool weekly…
Absolutely best customer service …! I also have bought all our families ski equipment & again ..excellent customer service !!!😊
Alpin Haus is very professional and promp with their service. Brian is always a pleasure to work with in the service department.
The people
Your facility is beautiful and welcoming. Every single staff person we dealt with was friendly and knowledgeable. People seemed happy and enjoyed working there which makes it so much nicer to be around. No pressure whatsoever to purchase anything. We got an offer to buy the same unit at another dealership for less than what you could offer, and we turned that one down because we wanted to be part of the Alpin Haus "family". We couldn't be happier with the decision!
Very friendly and helpful service department staff. All my repairs have been completed in a very timely manner. All warranty claims were completed by the service department. Highly recommended.
Quality service and very professional.
Great product selection and friendly staff
Had my Jayco Grayhawk serviced and I am very impressed with the people and the place.
You have earned my business. Dave R.
Good RV service.
they are very professional
Fast reliable service.
On time great service. Would go elsewhere if you want the interior of boat cleaned.
EVERYONE IS PLEASANT TO YOU AND THEY WILL DO AND CHECK HAS YOU ASK.
THE PRODUCT IS GREAT
Great dealership, very knowledgeable, courteous and professional! AAAA++++ Best service ever!
Thank you!
The people in the service department are very helpful, accommodating, and responsive.
the staff was very accommodating and the service was performed as stated.
Pool ladder and railings Bolts protruding into winter cover. Will result in holes. Cover.is 2 years old. Reported to pool service department. Received no response or resolution. Also, hole in cover. Sent picture to pool service department. Received no response or resolution. Alpin Haus installed my pool and has been opening and closing my pool for the last 30 years. Very disappointed. Issues must be addressed now to prevent further damage.
Very professional, easy to work with, on time service and reasonably priced! Our three generation family has been very satisfied and grateful for their products and services for all seasons for over 30 years! We love their family owned company and their staff!
I stop in at Alpin Haus on Route 30 in Amsterdam once a week during the summer
months for helpful advice on my pool. The staff has always been friendly and knowledgeable.
Also, when you purchase an item there; they will make sure the customer is happy and satisfied with the item. Can’t wait to check out all the merchandise for the fall and winter.
I bought my rv in for an inspection and the only problem was flashers. The problem is likely a corroded contract on one rear light and instead of fixing that you failed it which i think is rediculious for a company that sells and fixes rv s very disappointed. I will not come back and won't recommend you to my rv friend. Very sad about this
Here when they say they’re coming.
Follow up is great
We didn’t get some parts that they promised.
Appreciate the way they listened to what we we’re looking for in the service of purchasing a Camper! Appreciated the opportunity to purchase a very nice camper! We want to Thank Charles for taking care of us and listening to what we wanted and helping us to find it! Also the many offers that you offer to us, with storage and taking care of things.
Had a lot of little things that have needed fixing on our coach, and then the full-wall slide started acting up. Alpin Haus got everything fixed up for our trip!
I like the fact that I’m dealing with people I recognize and who recognize me. RVs are complicated and there are judgment calls required in many aspects of their service and maintenance so connecting with people counts.
The dealership offered an adequate inventory of travel trailers to choose from.
Our salesman, Michael Panarella did a great job of listening to our choices for our next RV. He showed us products that were appropriate for our budget and the features that we wanted.
Also, Keith, in the finance office did a very thorough job when presenting aftermarket products and reviewing our documents.
Last, but certainly not least, Dan from the service department did an excellent job, delivering our new RV, reviewing features and benefits.
The boat service department has exceeded my expectations. Brian and Andy have gone out of their way to provide exceptional customer service.