based on 4463 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent communication, fast service.
We had a HORRIBLE experience with a total lack of communication from the service department.
We asked for 3 things to be done. Only one was done, after they had our motor coach for a week.
We will NEVER go there again.
When I bring my unit in for service/ repair I want to speak to a service person not a desk jockey. I don’t like the ‘new’ Alpin Haus. Alpin was personal and friendly when I bought the GD trailer in Port Jervis, now it’s cold, efficient and distant. I don’t like it but feel trapped because I bought our trailer from Alpin Haus.
I am impressed with sales and follow-up with the service department they have gone above and beyond.And to make my r v experience a good one
Not responsive
helpful and kind . pices a little high
Qualified staff well trained in financial and rv products. Treat you your the only one, spend all the time needed with you.
Great customer service and our RV has been stored there. So far no issues.
Very reliable service keeps you informed every step of the way
The service department is professional and courteous
Products and services are excellent
Whenever I have asked for something whether it be service or information I have had quick answers
Friendly, responsive and helpful staff
I am very happy with this company! very glad I found them.
Getting parts from service takes a very long time. Good thing the service manager Lisa was outstanding.
Everything extremely friendly and knowledgeable about campers
Our sales experience was great, but our experience with service has been an ongoing challenge (starting with our first trailer in 2023). I have currently sent 3 emails to service, with no response to date (most recent was last week). We dropped the trailer off for in/out winter storage and roof inspection on October 16 in Amsterdam location. I was just asking if there were any issues found that needed to be addressed during the inspection (this is a new 2024 Grand Design). I think there is an opportunity to improve how to track customer inquiry responses (if they get responded to, and how long does it take to respond). Happy to provide more details if you are interested. Thank you for reaching out to check. P.S. My husband thinks I am being generous giving the service dept a 5.
Don and Jim were very patient and went over the sale of our new Motor Home so we understood everything.
Don has been so good answering our questions long after the sale.
We have purchased motor homes, campers, motor cycles, canoe's and all types of items in the store over 50 years and have never had a problem.
We always get our service done in Amsterdam even though it is not close to home but we know they do it right and in a timely fashion.
Answer the phones.
I was advised not to buy from Alpin because of a reputation for poor customer service. That turned out to be correct.
Our experience with Alpine Haus was enjoyable
Our salesman Charles was informative polite and gave us our space to talk and look at what we were looking for. Charles was always available for questions or for whatever we needed in our purchase. Everyone was nice and courteous
We love Scott in Service. He explains everything to us, he is very personable and always returns our calls.
Knowledgeable and friendly staff. We found an amazing travel trailer- even better than the one we originally planned to buy.
The service department personnel have been so helpful and professional.
I am treated in a courteous, professional manner in my business dealings with Alpinhaus
friendly, knowledgeable and honest
Very thorough during walk thur. All questions was answered and the ability to store RV at site till next spring.
Great customer service and service department.
Friendly and knowledgeable.
Very friendly and informative
We’ve been bringing our fifth wheel here since we bought it 7 years ago. Friendly staff and the service manager listens to your concerns and is always willing to work with you. Thank you for caring about your customers.
Working with matt makes the repair work go smoothly