Customer Testimonials
I found the service to be outstanding and have done nothing but rave about it to people. The staff was professional, helpful and knowledgeable. When asked how long the service would take I was given an estimate that turned out to be right on target.
When I checked out I had asked James if someone could assist with connecting my phone to the RV. He came out and without any time at all had me up and running.
To sum it up - one smooth operation.
friendly service and always ready to listen and help
Service was quick and understanding.
Services are quick and friendly.
This was my first service experience at Alpin Haus and I found it to be the best and most professional service I have had. I have had 6 RV's and if I were to buy another I would definitely consider Alpin Haus!
Attention and explanations were extremely beneficial
Courteous and professional behavior by all employees that I've dealt with.
Customer service, Service Department, everyone was and is very helpful, friendly. One can ask the dumbest question, and yet they will answer it without any reservations.
I thank your company who has always closed my pool for helping me get a cover measured, odered and put on before the end of season. We thank you greatly.
Trish & John Isabella
Work performed was well done
Excellent service - Very helpful in walking me through everything that was done, and very patient. As someone new to RVing, that really helps.
Friendly
Incredible service!
Very satisfied, efficient and clean.
Brian Clark and Mike Keenan are an absolute pleasure to work with. Thank you for all of your assistance!!!
They had in stock the several trailers I wanted to see. James was extremely helpful and patient. He went above and beyond to help. Allowed us to sit in the trailer as long as we wanted and answered all questions with such expertise. Never felt pushed into purchasing anything I didn't want to buy. Looking forward to a long relationship with Alpin Haus Saratoga!!!
Service team are always helpful, Brian in particular
Great service
Great service
The service was on time and excellent
Everyone is very receptive and attentive in the service and sales department. I would highly recommend anyone purchasing a RV to go to the Alpine Haus.
Service is responsive and communications are very good.
Great team and customer service
Everyone is extremely polite, courteous and professional.
Everyone was very helpful and knowledgeable. I appreciated Chris Long talking with me and explaining everything. Louis answered a lot of questions when I was making my appointment. Crystal was helpful when I was dropping off my RV. Matthew helped me with my cover purchase and answered questions as well. Thank you!
Friendly and reliable staff
Alpin Haus in Port Jervis, N Y are a great dealership to work with from sales to service. We traded in our travel trailer and bought a brand new Grand Design 2600RB with these guys. Mike Panarelli was our sales person and he has checked in with us numerous times since our purchase to make sure all is well and to send us a gift card or a discount on service etc.They gave us a great deal on our trade in and i was even able to haggle the price of the new trailer down to a good price for everyone.
The service department are top notch. When I had a few warranty issues with the trailer, which is absolutely not the fault of them, they worked with the manufacturer G D and fixed the issues promptly. Our trailer was returned to us within 2 days and not sitting on their lot for weeks or months.
Definitely worth reaching out to them for sales and service.
Micheal and Chris Brady
Everything
Promt, courteous service by friendly, knowledgeable staff.
Everyone was helpful and friendly. Very clean place. Very knowledgeable.