based on 7315 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service
Robert was great! Provided clear info n not pushy. He answered all questions.
Robert is the best!
I sent a text message stating that I had to reschedule my free estimate on my deck and nobody got back to me. Very disappointing.
pricing
Sales person
We want to proceed, but there are 2 pending issues:
1 -- we want the contractor to provide the permits for the work
2 -- the timeframe, if ordered now, would put installation in dead of winter. It doesn't make sense (with the amount of windows) to do if it cannot be done earlier this year. We may have to hold off a few months and schedule for early spring installation.
We are evaluating and will make a decision after we return from vacation.
Everything was fine, price was very high.
Nothing right.now
the agent, Tony
Professional company.
They were a no show, never called to reschedule our meeting. Definitely will not be doing business with them.
Communication and keeping appointments
Timeliness
Prompt service call for estimated work
Friendly and very timely in my request.
I was told Thursday, April 28, that I would be told when my service would be scheduled. I believe part of my invoice includes expedited service or at least that is the promise. I was also told that I would be receiving an invoice describing total costs and services to be provided. When service will be done, what service will occur and total cost for service has not been provided as promised.
Eric was a pleasure to work with and When I call the person on the other end is always so helpful
I never received an estimate, went with someone else
The representatives attitude about what we were requesting to be done turned me off immediately.
Pricing was way too high
You ghosted me for my appointment. No communication whatsoever.
no call no show
Had to de-scope the work. Dental emergency took most of the cash.
The guy who came to do the estimate tried to fool us and making us believe that we need the whole roof to be replaced, we only asked for the gutter to be fixed and the screws to be tightened or replaced.
Furthermore, when he agreed to do just the fix for the one gutter he asked for a ridiculous price.
Honesty is the key for a successful business, this way you will gain the trust of the people and get more clients not by scaring the customers that the roof will collapse on our heads, and he just stood on the street and looked at the roof with his magic blessed eyes, he didn’t climb up on the roof and examine the gutter.
I will never consider your company for any business or if I will ever recommend you.
The agent never called and didn't show up for the appointment.
there was enough damage to the roof that the insurance company may pay for it.
No
No one showed up
The servicemen
I was told I had an 830 am appointment
The morning of the appointment I was given an appointment window via email. I specifically took the earliest appointment to ensure that I could make my 10 am appointment. At around 850 I received a text again staying my appointment window.
I responded to the text that I could not wait passed 930 since I had to leave at 945 for my scheduled appointment. The response was to reschedule. I was not happy with that and cancelled the appointment all together.