based on 1594 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No. The company reviews are poor.
I just felt like the gentleman who came here was either in a bad mode or kind of unfriendly
Robert!
The estimator was excellent. In addition to measuring the windows he took time to match the outside color and structures of neighbors outside trim.
Your system had our old address. I sent notes to your company with our correct address - twice - prior to scheduled appointment! The service person still went to the wrong address. The new owner just happens to be the person we bought the house from and we are on very friendly terms. Your service rep said the person at our old house didn't know our name. Very dubious. In any event, all the service tech had to do was call me and I could have provided directions to our new house. No call.
Having run and owned multiple businesses, not sure how you stay in business with this level of incompetence and lack of effort.
Eric was thorough and professional
I cancelled the order because it was too expensive!
No, I’m awaiting other companies bids.
You didn't show up.
Your cost estimate was way out of line for the scope of the project, far exceeding that of your competition.
Very personable and knowledgeable. Scheduling opportunities were reasonable and not too far into the future.
The requested estimate for the proposed project was never delivered.
Great evaluation
Estimator thought the project was asphalt. Had a hard time understanding which parts of exterior trim I needed painted. Told me it was a 3 day project, and when I questioned that estimate, he said, well, maybe one, but plan for 2. Didn't seem to have any idea what he was doing. Let me with no confidence the job would be done right, or the estimate was accurate.
It’s expensive but I think a good product, i personally am going to wait, because of the development around me.
The cost of my project was much higher than others. I was willing to go $300 over my lowest bidder because Beltway Builders was able to start the project much faster.
Their service offering wave excellent but we needed the work done quickly and they could not guarantee that with the wave of spring yard work. Yes, I would very much consider them for future efforts.
You have a really good Sales Team, great prices, and great response time to inquires submitted by the customer.
Prices quoted were significantly higher than quality competitors. The privately branded Seaway Signature Gold product is a medium to average vinyl product compared to the higher end Okno, Soft-Lite and Sunrise windows I was comparing it to.
Finally and most important, when I asked who makes the the Woodland Window product for you, I was told it was made by a "manufacturer in Ohio." Obviously Seaway, whose Signature Gold window, brochure and data are featured on your website as well, is located in Erie, Pa. not Ohio. I was deeply disappointed to be misled while evaluating a premium installer and supplier.
Debbie was very courteous to both my wife and I on our separate visits to your beautiful showroom and Jeff very personable on his home visit, but the pricing and Ohio comment eliminated Woodland from our evaluation.
Thank you for your time and assistance.
Continued success.
Name removed
Took to long to respond
Meeting with Mike was very helpful. He explained every thing clearly & was courteous & patient. I have reached out to him with a followup question & he has agreed to send me an updated estimate.
The proposal was literally 7 times more expensive than the next nearest quote. And, it was incomplete. I asked for pickup and planting of bushes and trees in addition to the clearing of the land. He only quoted clearing of the land. I can only imagine the cost of pick up and planting!
No one showed up. We made special arrangements for the two of us to be there together. No one even called.
The representative was very professional and very knowledgeable. However, the quote was more than double for the industry standard.
We never heard from him to get an estimate - we waited for a call but never go it.
The price quoted to clean the pavers and sand the grouts was way too high.
Patricia Owens has been amazing soo far. She has answered all my questions, has been flexible with meeting, and has been overall professional, polite, helpful, and friendly. I look forward to continuing working with her, and hope to work with her on future projects.
No show
I don't know. I haven't received a quote yet.
The response to my request was immediate; your representative came out and took pictures, gave an idea of what to expect and the persons who did the actual work, did an excellent job. They were cordial and cleaned up the area very well.
Very pleased.