based on 189 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Still researching window options.
You scheduled an estimate and never showed. You did not call or text or email with an explanation of why you did not show.
Very rude.
Very unprofessional.
Telephone rep and rep coming to the home do not communicate leading to a waste of my time and the rep that comes to the home. Also now my trust in your company is lacking because it seems I am being told anything just to get someone to come to my house. Also rep who give estimates has an attitude problem.
All the workers are good đź‘Ť
1st estimate included a breakdown of 3 different items that need repair/replacement. Revised (2nd) estimate did not
Also, 2nd estimate proved almost as expensive as the 1st though one of the 3 items had been removed (at my request) but the cost of the materials was then my responsibility to obtain. Can't believe the price of gas (as rep suggested) made the price of the other materials go up that much...and they haven't replied back yet to my inquiry on that several days ago.
It's almost as if they want nearly the same amount for two items (and me supplying the materials for all) as the first estimate where they supply all the roofing materials... SMH.
I never received my quote.
My salesperson didn’t spend much time at the house. 20 minutes to half hour at most. He barely looked at the window outside because it was raining which I get. He measured it for pricing and specs for ordering. The quote he gave was really expensive for one window & the time for installation outrageous. I get supply chain issues but 7 months is shocking for one window. He didn’t break out the quote for costs either (labor versus materials). I asked if Woodland had any promotions and he said no. I went to another window company & received a quote for the exact brand & style window as Woodland & they were $1410 cheaper & installation 13-15 weeks versus 28 or more for the exact same thing. Not to mention the other window company had 50 percent off installation. The other company wanted to earn my business & spent lots of time going through the entire process with me. That makes it an easy decision for me.
I like the knowledgeable estimator and customer service.
Promptly arrived on time!
Way over-priced
great presentation very detail oriented
I emailed a response and said the project was more expensive than we anticipated.
Rep showed up
Professional of employees, quality and timeliness of projects.
On time, courtious, Neat, work is out of sight, clean
cost
professionalism of company and salesperson, quality of product, and more than one priced point, and one place to do it all from purchase to installation
I haven't received the copy of the estimate yet! Tony said he was sending to my email but not there or in SPAM.
The salesmen Mr. Howard could of been more friendly.
So far we have had 2 projects: 1) a storm door installed and 2) power restored to our yard lamp post. Bah was very knowledgeable about electricity and quick to resolve the problem and the light worked that night. Mike was very knowledgeable about installing storm doors and made sure he obtained an excellent product before he installed the storm door. Mike did an outstanding job and the storm door works great.
My next project is power washing my home. Mike also power washes houses. I heard from Billy that there are more than one Mike working for Beltway Builders. I will wait until the Mike who installed my storm door can perform my power washing project.
I'm not sure what "ongoing evaluation"means. Harold was very likeable and I wish I could go with your company. But the price quoted seems very high.
Good service and crews, efficiency and reasonable prices.
II couldn’t believe I was being charged $3,800.00 to have a small box with a light installed in my wall. That was so Outrageous. I will never use this company
Nothing
Project Manager, Glenn was very helpful and knowledgeable.
Paul was great, but with only 2 windows to be done, pricing was out of line. Can’t justify $2,715 for 2 windows.
Representative listen to what I wanted, reviewed the area and made several recommendations that I liked. Awaiting estimate before moving on.
Representative was very good at explaining everything about the product and there was no high pressure in trying to make a sale.
Amazing Service! Tom Broido came over to get the measurements for the screen door for the patio door. Our old screen door had come off. We thought we needed new screen door. Tom inspected the old screen door and promptly got to work. Instead of measuring for a new screen door, Tom went back to his truck to grab his instruments. He fixed the old screen door, lubricated nicely so it was sliding like a new screen door. When we asked Tom about how much we owe him, Tom promptly informed us that he was already here when he just "fixed" an old door. So he cannot charge us for that! We could not convince him to accept any payment from us! This is not the first time we have called the Graboyes and of course this is not going to the last time. We recommend Graboyes wholeheartedly. Our front storm door was custom made by Graboyes, measure by Tom. That storm door looks like a new one after so many years.
Punctuality, clarity and knowledge