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based on 18583 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The best chance of keeping clean longer, and the added pet cleaning process
Prompness
Very knowlegible about the carpet and stains.
I was particularly happy with Eric, the technician that came to clean our carpets. He was very thorough and friendly.
Our carpets look brand new and our technician couldn't have been more professional. He was courteous, polite and professional and took time to answer my questions fully. Would definitely recommend this company.
Like the empowered water concept. Scheduling was easy. Erik, my service tech, was friendly and efficient.
It was very easy to schedule an appointment. The actual cleaning and drying went quickly as well. Carpets look great!
Nathaniel gave a good explanation of my treatment choices & understood my choice, did not get 'pushy' which I greatly appreciated. He was very professional & careful. I was very impressed that the carpet was not wet when he finished & smelled fresh & looked clean too. I do plan to repeat the cleaning regularly to deal with pet accidents. Bad cats!!
Customer service from time of appointment inquiry to the clean up process as they left our residence is A1.
got spots out of the carpet that other carpet cleaning services had not removed
Zerorez had to come back to my house to clean underneath the sofa which was missed the first time but they were very willing to return and do the cleaning at no charge.
The young men who were sent to my home last Friday were efficient, knowledgeable, polite, and friendly. They are great representatives for your company and I will definitely use your services again. I also would request Nathaniel and his partner again. I especially appreciated being apprised of the men's arrival time. Oh and my carpet looks great.
Jeanne Hollingsworth.
Service was great! The rep that came to clean the house was friendly and did a great job!
Customer service is great and the carpet looks great too.
citrus spell was very nice! carpet not very wet!
The man who came out to clean was very knowledgeable and nice but I was a little disappointed that a lot of the spots that I showed him did not come out.
Service was great and everyone I spoke with was friendly and helpful. Technician explained everything. They were prompt on arrival too. Would definitely use them again.
Carpets looked great and I like that my babies won't be exposed to chemicals.
Jeff was professional, courteous and very pleasant. I felt comfortable having him in my home unlike other companies I have used. He did a great job. I also like the fact that you use the empowered water versus chemicals. I am very pleases with the service and results.
The dry time was short and definitely no residue. I am very pleased! Jeff Gregory was so friendly and thorough! He was wonderful!
Very professional technicians. Did a great job of cleaning up stains and high traffic areas. Smells great!
Save for the environment, but also a speedy service and a quality job. Customer service was a pleasure to deal with.
Great job on making my carpets look new again.
No chemicals, no hard carpet after cleaning. Great guys that do the cleaning.
Very polite, informative. No chemicals, no fumes.
The technician was very polite, friendly, prompt and very informative. The solution got all the stains out and made it almost look like new again.
We had a great experience with Zerorez! Our floors and furniture a looked and smelled so nice after being cleaned. We didn't want to walk on the carpets after they were cleaned...it was like white pretty snow you don't want to mess up! Allie did a wonderful job giving us a quote and working with us so we could stay within our price point while maximizing the area to be cleaned. Our tech, Patrick, was very friendly and detail oriented. It is also a plus that Zerorez is safe for pets and kids. We will definitely use them in the future.
Prompt friendly service and he worked extra hard on some grease spots in the carpet.
Very friendly and trustworthy service tech.
We have already re-scheduled for next Friday due to your technician failing to move even the coffe table in front of the couch to clean under it. Most disappointed with this approach to cleaning carpets. ALL heavy furniture was moved before he arrived and couches and chairs can easily be moved by one person. I have photos to show how he found the furniture when he arrived and it was in same spot when he left and carpet was dry under it.