Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18362 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 26, 2019 — Rated 10 out of 10 by A.M. Zerorez Indianapolis
What do you like about our products and services?

The 1st technician we had was still real green & needed more training- carpets were worse after they were cleaned. The second technician that came out to re-do the cleaning was great and thorough. Very pleased the 2nd time.

Report a concern   September 26, 2019 — Rated 10 out of 10 by A.T. Zerorez Indianapolis
What do you like about our products and services?

Carpet is very clean. The person who cleaned was very nice and informative

Report a concern   September 25, 2019 — Rated 5 out of 10 by A.L. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

My original quote was $180 and I ended up paying nearly double. My carpets are clean and the two gentlemen who arrived to do the work were professional and kind, but I was really dissatisfied with the cost. How did what I state I needed cleaned not get communicated better?

Report a concern   September 25, 2019 — Rated 10 out of 10 by John Parent Zerorez Indianapolis
What do you like about our products and services?

No residue

Report a concern   September 25, 2019 — Rated 10 out of 10 by Christina Mclaughlin Zerorez Indianapolis
What do you like about our products and services?

I love that there are no heavy perfumes or residue left the Upholstery and carpet, plus they have an awesome staff!

Report a concern   September 25, 2019 — Rated 10 out of 10 by Ted Yerzk Zerorez Indianapolis
What do you like about our products and services?

Good, prompt service. Tech called 30 mins before visit. That's important to me. Tech was friendly and chatty. Visit didn't monopolize my day. House didn't smell of chemicals. Would recommend Zeroez!

Report a concern   September 25, 2019 — Rated 10 out of 10 by S.V. Zerorez Indianapolis
What do you like about our products and services?

Does nit leave residue. Very courteous and informative. It looks wonderful.

Report a concern   September 24, 2019 — Rated 10 out of 10 by L.Z. Zerorez Indianapolis
What do you like about our products and services?

Your service man was prompt, courteous and so far at least it looks like he did a good job

Report a concern   September 24, 2019 — Rated 10 out of 10 by R.M. Zerorez Indianapolis
What do you like about our products and services?

Everything was great! Thank you!

Report a concern   September 24, 2019 — Rated 10 out of 10 by R.H. Zerorez Indianapolis
What do you like about our products and services?

Technician was very knowledgeable and did a great job.

Report a concern   September 23, 2019 — Rated 10 out of 10 by H.M. Zerorez Indianapolis
What do you like about our products and services?

I've already sent a text lauding your services and Noah's fine representation of your firm. We would use you again and recommend you to others.

Report a concern   September 23, 2019 — Rated 10 out of 10 by Peggy Davenport Zerorez Indianapolis
What do you like about our products and services?

Customer service was great!

Report a concern   September 23, 2019 — Rated 10 out of 10 by Melissa Cummings Zerorez Indianapolis
What do you like about our products and services?

Great job cleaning grout and tile in bathroom and utility room. The technician arrived on time and was very professional.

Report a concern   September 23, 2019 — Rated 10 out of 10 by L.K. Zerorez Indianapolis
What do you like about our products and services?

The gentleman who cleaned our carpets was so thorough! I was expecting to see pop-up stains after the carpet dried, but none have appeared and it's been several weeks. Thank you for your great service!

Report a concern   September 23, 2019 — Rated 10 out of 10 by Kim Mikalowsky Zerorez Indianapolis
What do you like about our products and services?

Pet and kid friendly! Carpet dries quick!

Report a concern   September 23, 2019 — Rated 6 out of 10 by K.D. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I was given a phone estimate based on my responses to questions asked of about $475 for the service I wanted. When the tech arrived, I was given a real estimate of several thousand dollars or more. We settled at $950 and the tech did a nice job. I'm not happy with the incredible discrepancy between the phone quote and the reality. I own my own service businesses too, and this would never be accepted by my customers, and I'm not happy with it either.

Report a concern   September 22, 2019 — Rated 8 out of 10 by S.P. Zerorez Indianapolis
What could we do to improve?

Didn't do anything wrong and the person that did the work was great. Keep up the good work.

Report a concern   September 22, 2019 — Rated 10 out of 10 by C.G. Zerorez Indianapolis
What do you like about our products and services?

Friendly staff, and respectful when in my home

Report a concern   September 22, 2019 — Rated 9 out of 10 by Dana Roth Zerorez Indianapolis
What do you like about our products and services?

They were on time and courteous. The carpet is so much better. It didn’t take forever to dry and it’s soft.

Report a concern   September 22, 2019 — Rated 10 out of 10 by Kimberly Cox Zerorez Indianapolis
What do you like about our products and services?

Adonis with Zerorez was timely and professional. And I’m impressed with how clean my carpets look now. I highly recommend!!!!

Report a concern   September 21, 2019 — Rated 10 out of 10 by K.M. Zerorez Indianapolis
What do you like about our products and services?

The two techs were very friendly and did a good job and were done pretty quickly.

Report a concern   September 21, 2019 — Rated 10 out of 10 by M.W. Zerorez Indianapolis
What do you like about our products and services?

You do a great job cleaning my carpet. I've shampooed them in the past and seem to have a bit of a residue. Zerorez gets rid of that and also worked removing pet stains from my dining room carpet.

Report a concern   September 21, 2019 — Rated 10 out of 10 by J.H. Zerorez Indianapolis
What do you like about our products and services?

Easy scheduling, appointment times readily available. Quick, efficient, but detailed service once on-site.

Report a concern   September 21, 2019 — Rated 4 out of 10 by R.D. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The tile I had cleaned and sealed was not cleaned next to toilet and walls. I was told machine would not get any closer. When I pay to have something cleaned I expect to have all of it cleaned. Also there was sealer all over the floor. I was told sealing stick was leaking and he needed to get a new one.

Report a concern   September 21, 2019 — Rated 10 out of 10 by P.G. Zerorez Indianapolis
What do you like about our products and services?

The tech. was great. He removed several small but annoying stains from our carpeting. An overstuffed chair looks new.

Report a concern   September 20, 2019 — Rated 10 out of 10 by K.M. Zerorez Indianapolis
What do you like about our products and services?

The carpets look great and there is no heavy scent. The technicians are always very polite and helpful. They take all the necessary precautions to protect furniture and other flooring.

Report a concern   September 20, 2019 — Rated 10 out of 10 by Donna Buttram Zerorez Indianapolis
What do you like about our products and services?

Matt did a great job and made sure I got my money’s worth. I was very pleased with the service able to get more done than I thought. I will definitely refer your company and will use you again.

Report a concern   September 20, 2019 — Rated 10 out of 10 by Kim Sharpe Zerorez Indianapolis
What do you like about our products and services?

Professional staff, timely appointments, clean carpets, quick drying time and carpets stay clean longer.

Report a concern   September 20, 2019 — Rated 10 out of 10 by N.W. Zerorez Indianapolis
What do you like about our products and services?

Carpet very clean.

Report a concern   September 20, 2019 — Rated 7 out of 10 by J.M. Zerorez Indianapolis
What could we do to improve?

I think your services are fine, no better or worse than other companies I have used. I think an additional fee to remove the dirty water is a bit high as well as pricing for the 3 areas that were cleaned.


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