- Phone: 604.228.4357
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based on 2037 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
client likes the nurse and asks when she is coming. whenvshe comes, she can handle everything
Foot care provided to my mother has been Well received by her
Where do I start, your company name alone is a lie, “Nurse Next Door”, false advertising in that most of your workers are NOT nurses or practicing nurses or nurses aides, but just workers who have been instructed to look after seniors. You say the worker will be there for a hour yet, the worker will be there less than 40 minutes due to close booking of clients needing service, so if the worker needs to travel to the next job site, many clients I’m sure are left after less than 10 minutes as my Mother worker told us that they needed to leave in order to get to their next client. I would NEVER recommend your company to any senior looking for a caring company who is going to send a “qualified” care worker or as you state in your company’s name, an actual “nurse” to look after our most vulnerable elderly adults. Shame on your service for providing poor care to our seniors. If it was not for our case worker calling your supervisor to complain about the poor service my mother was receiving, I’m sure your poor quality of service
would have continued, but if it comes down to cancelling payment to your company in order to get minimum service than so be it.
All three nurses were excellent. The last nurse if one can call. Her that came no mask did not wash her hands when she entered (Friday Aug 28 2020) I asked her to wear a mask and she complied telling me that. The Co told her she did. Not have to wear one because I wouldn’t be able to understand her. Stupid reply. I was to take medication for pain and she opened the bottle , stuck her fingers in the bottle , picked out a pill and asked me if I wanted one or two. I refused and since I had another bottle asked to bring it to me and not to take the cap off. She complied. Very very dangerous. Technique. Her name was Harpreet. She said she had been to a birthday party before she came. I wish now I had sent her home. She told me the Company knew but told her to come because there was no one to replace her. Poor given the COVID. I am. Waiting to see how I feel in two weeks. I think she should be monitored and tested.
Name removedPhone number removed Martin Dr
Surrey BC
Depending on the surgery, care needed etc. The 3 hour minimum is rather silly. Not required in my case.
Knowledgable
Arrive on time
Efficient.
Helpful with advice.
Comfort to have them.
Nurse Next Door Nurses are professional easy to get along with. They make my day.
Reliable and very professional
Great ladies taking care of First name removed
They were always punctual, friendly and competent.
Always on time and courteous. Very willing to help in seeing to my needs.
excellent service provided with your dialysis machine
Care givers working performance is not willing to do task their job and lack of knowledge.
The 2 ladies my father n law has had to look after him are awesome caring ladies Chris and Rose both have made life for my father n law pleasant.
Service was good but, we couldn't find the right fit for my mother. The 2 women were fine except one was allergic to cats. We had in our original meeting explained that there was a cat present. My mother ,although 97 years old is very independent. She felt she was losing that. So she asked me to discontinue service
Because of Bri the nurse
They are very nice ,hard working people ,they are really caring abut their passion..thanks to all of them......
From my first call to book NND, to my last check-in call the day of my surgery I felt supported and cared for by professionals.
Ana was amazing and took such good care of me, at a time when I felt quite alone.
Thank you for everything NND!!
First name removed ❤️
Service & responsiveness
Josie looks after setting up my my machine 6 days a week, she is absolutely fantastic!! The people that come on Sunday were no where near as good as Josie unfortunately.
The person we had yesterday was a substitute as the promised person had hurt her leg and couldnt work that day.
This person was very sweet and professional, especially for a young person. Her knowledge of seniors was also very good I was very impressed with her.
Dianne Last name removed
Cheerful, professional care.
Why do you keep asking. I will never use your company again. The worst organization I have ever used.
Quality of staff was very poor and inconsistent
Very good service especially to lonely elders
Terrible service overall. Would make sure I tell anyone interested not to use Nurse Next Door ever.
Excellent people who knew just what to do.
Raj is competent and kind. She chats with First name removed, helps him, and also helps me out. Thank you!
There professionialism and knollege is truly outstanding and as well there physical presence is greatly appreciated.
On time, caring and very professional.