Customer Testimonials

I have had great help each year negot

Courteous staff, prompt service.

If I might make a suggestion, offer a discount if paid by check within 15 days. Avoid the credit card charges.

I love the Customer Service Representatives!
Each time I call with a website question or need assistance understanding changes in the format of a statement they have had lots of patience and are were very pleasant and helpful. I did have to call several times when I expected a Plan Offer by mail as in past years and could not get into the web site, old or new to see what was happening or when. I think it had to do with the changeover to the new Website after the merger. Although the times I have actually spoken with a Delivery Tech in the past they have been professional and pleasant. Unfortunately a couple winters ago rather than actually fix a problem with our old furnace the Service Tech referred us to sales. Kind of leaving us hanging and having to call another company’s Senior Service Tech to solve the problem. Changing to Propane is not the answer or in the budget for everyone. That is in the past and we look forward to the same professional, pleasant and timely deliveries from the current team. Overall we are very happy with Downeast!

Your delivery drivers are great!

Prices are good as is the service. It’s truly hassle free!

everything

Always timely on deliveries; always courteous when I have the opportunity to talk with the delivery person.

I’ve been a customer for some 20 years first using home heating oil and then transitioned to propane for space and domestic hot water. Downeast Energy representatives are friendly and knowledgeable promptly addressing any concerns that I may have.

Very friendly and helpful

I like the fact that you do provide good support for your customers. However, I was disappointed when I returned to my home in Maine last May to find that the tank had not been refilled in a timely manner and the gas ran out. Fortunately, it did not cause a problem.

Fast and efficient service.

The people who work there

Fast efficient and reliable

Quick, friendly and professional

Reliable, reliable, pricing, reliable.

I love that you give us a month to pay. Especially around the holidays. My old propane company would come every two weeks and make us pay that day. It was really hard financially. We love being with Downeast!

Wanda

We are on auto delivery for fuel oil and have never run out of oil!!! Delivery staff are always professional and courteous.

Honest, knowledgeable, always willing to do the right thing for the customer.

propane and knowing they will be there when needed.

Text messages for Bill. Schedualing was easy.

I have used your service since 1994

Having the ability to deal with a local company, and service personnel that are from the area and understand your needs makes the process much more pleasant.

Been a customer for over 40 years and never a problem 👍

You are who you say you are. The season has just begun, but in the past, you have always arrived in good time to refill the oil tank.
I do have a question, though. Instead of the word "oil" written on my bill, I saw 'Propane" and I am wondering whether it is any different from "oil." Please explain
Name removed

I think the self measuring device on the tanks is great! I don't have worry about checking tank contents. You folks are right there to fill them when necessary. Great service!

I think I've been paying too much in the past ( but the service has been exceptional ). Happy to see the price was down for this delivery.

1 day after I called about needing more propane they were out delivering at my house. Pretty amazing service.

Timeliness.

Dependable, kind and courteous.