Customer Testimonials

They are of good quality and readily available.

You keep my tanks full. The only problem is I clear a path around the front of the house and your guy trudges through the deep snow around the back to fill the tanks. I've told at least one of them but it's not always the same guy. I feel bad for the guys that do it because it's quite difficult for them. If you could put a note on the order or something like that to use the cleared front walkway it would be so much easier for them.

The representative was very helpful. Now Service needs to follow up quickly.-Thanks

My rep Colleen Hackett was amazing!

Great service

thank you for your prompt delivery

You always fill my tank when needed. I don't have to call to have it filled. Thank you for your services.

The delivery people are great, and I never run out of fuel.

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My propane seems fairly priced, is delivered in a timely manner, and payment is easily made online.

friendly professional service with quick response time. I'm on autofill and auto pay which makes it easy to maintain my account is current and that i never run out of propane.
Highly Recommend!

I like the driver, Steve Burton. He’s the best. That is all.

I like your delivery schedule of oil. I also like having a service plan to cover emergencies.
The only thing I am not happy about is the billing. I prefer having all my services be local including the billing.

Great service and always great to deal with.

Always helped by very professional employees and especially Wanda in Windham. Thank you so much for everyone’s service. I feel very well cared for in my home for quite a few years with Downeast energy !!

Automatic delivery is great. Not having to call is one less thing I have to remember to do.

Great customer service whenever call

Timely deliveries.

Delivery in timely manner.

I like the tank monitoring capabilities that was installed on my propane tanks this past summer. But once my tanks got down to below 20%, it would have been nice to receive a notification to let me know that a delivery would occur within 24 hours. I turned down my heat and did use any hot water to conserve the propane, because I was not sure I would receive a delivery before the snowstorm. Other than that, I have been very happy with the service, competitive pricing and the ability to pay online.

I like the portal

You are right on the ball when I call for help or for filling out my tank. People are very friendly on the other end of the phone and very caring.

Great customer service.

I have had nothing but positive experiences with DownEast energy. I highly recommend them, their staff is knowledgeable, friendly and extremely helpful

We have been customers of Downeast Energy for over 30 years and very happy with the services we get. We are on automatic delivery, so they are aware when it is time to deliver and automatic payment is great.

Great service, always available and wonderful staff members, kind and polite.

Name removed Carlson
Poland, ME

You have always helped in a timely manner. That helps the customer feel comfortable.

When I have questions about something, the people I talk to are helpful.

After that you took corrective measures so it would not happen again. That is what we needed.
Thank you.

Everything