Customer Testimonials

Service and price

Promptness of delivery.

They delivery when they say going to deliver and are always helpful on the phone

Promo, dependable service.

So far so good, just stay that was and I'm awaiting a delivery very soon at 19 watchic terrace road very soon Thanks for the great service and your hard working drivers and your office staff.

Excellent service from people who really care about their customers. We had our new propane heating system installed by very talented pros thru Downeast Energy, and we could not be any happier with the result. A very impressive team!
Nancy and Charlie Conley, Buxton

Great customer service from the phone to the furnace and propane delivery.

They are timely on keeping my tank full. Driver polite.

CSRs are very helpful, service is terrific, and pricing is competitive

Courtesy service, delivery’s on time. Never have to call. Best staff in the Windham Maine office

Good service and price.

Promp services

Reliability!!! I am on automatic but have never worried about running out. If I have questions I know I can call and get answers.

Phone rep was very helpful

I have been a Downeast customer since building are house 8 years ago. Never have we had any issues. Always reliable customer service from great local people of windham Maine. Even after missing the deadline for propane price lock in, I was helped and able to be locked in at a fair price per gallon. Thank you. Downeast is a great company to deal with and always friendly.

I like that I don’t have to call you to refill our oil tank. You track it for us. Thank you!

You service people are very helpful and extremely knowledgeable.

My heating oil was delivered as scheduled.

You have matched price per gallon from other companies. That is why I have stayed a customer of yours.

Auto delivery

Dependable!

Timely deliveries; good customer service!

The technician who refilled the propane gas tank was very expert in restarting the pilot light. It took him seconds. He knew what he was doing. Thank you so much for sending him.

Very prompt and great customer service

I have been with Downeast since they took over from Libby oil. I have always had kind, helpful and knowledgeable communication from office staff to drivers and repair people. The website is easy to use. I don't remember having one bad experience over the years.

Seems like they're there to help

I do not make it a practice to participate in surveys unless a service is extremely unsatisfactory or exceptionally great. In this case, it is the latter.

When I call with a question or concern, I truly appreciate being able to talk with a human being (vs. talking to an automated answering system) within moments from making the call. It demonstrates that Downeast Energy understands that my time is as valuable to me as their time is to them. Downeast Energy's customer service reps are among the most understanding and respectful people with whom I've had the pleasure of working with.

Downeast Energy's automatic delivery system is timely and works well for me. In my rural locale, during power outages (mostly caused by inclement weather), I depend on my standby generator to keep my household running. And whenever I am in a pinch for more propane fuel, a delivery has always been made within 72 hours of my request at no additional costs.

I have also found their fuel prices to be very competitive compared to other local suppliers. That said, I'm a happy Downeast Energy customer and would highly recommend them to new customers who are looking for fair prices and exceptional customer service!

Cheers!

Very cordial in the Office.
Delivery of Propane was timely.

YOU DELIVER WHEN YOU SAY YOU WILL. I can track how filled my tanks are on line,

You are here when I need you. Delivery and Service.