Customer Testimonials

As soon as I got someone who would listen to me, which took a second call, I was treated respectfully and my issues were very promptly addressed. Like within an hour a truck delivered and 15 min after that a tech came and answered some equipment question for me. Awesome.

Reliable service. Fill up comes before its emergent. When our power was out for a week and our generator was running 24/7 we got a fill up on request and quickly.

I love the professionalism, especially of Wanda at the Windham office has very been very helpful in assisting my needs. I love the service of not having to worry as I am a widower. I love the billing and I love all the staff that I’ve spoken with on the phone over the years

Propane is clean, convenient. We've been heating with it, as our primary source, for many years now.
What I don't like? The pricing structure, the Hazmat fee, and the brand new "fuel recovery fee".

O think you folks are wonderful people.

Service and price

Promptness of delivery.

They delivery when they say going to deliver and are always helpful on the phone

Promo, dependable service.

So far so good, just stay that was and I'm awaiting a delivery very soon at 19 watchic terrace road very soon Thanks for the great service and your hard working drivers and your office staff.

Excellent service from people who really care about their customers. We had our new propane heating system installed by very talented pros thru Downeast Energy, and we could not be any happier with the result. A very impressive team!
Nancy and Charlie Conley, Buxton

Great customer service from the phone to the furnace and propane delivery.

They are timely on keeping my tank full. Driver polite.

CSRs are very helpful, service is terrific, and pricing is competitive

Courtesy service, delivery’s on time. Never have to call. Best staff in the Windham Maine office

Good service and price.

Promp services

Reliability!!! I am on automatic but have never worried about running out. If I have questions I know I can call and get answers.

Phone rep was very helpful

I have been a Downeast customer since building are house 8 years ago. Never have we had any issues. Always reliable customer service from great local people of windham Maine. Even after missing the deadline for propane price lock in, I was helped and able to be locked in at a fair price per gallon. Thank you. Downeast is a great company to deal with and always friendly.

I like that I don’t have to call you to refill our oil tank. You track it for us. Thank you!

You service people are very helpful and extremely knowledgeable.

My heating oil was delivered as scheduled.

You have matched price per gallon from other companies. That is why I have stayed a customer of yours.

Auto delivery

Dependable!

Timely deliveries; good customer service!

The technician who refilled the propane gas tank was very expert in restarting the pilot light. It took him seconds. He knew what he was doing. Thank you so much for sending him.

Very prompt and great customer service

I have been with Downeast since they took over from Libby oil. I have always had kind, helpful and knowledgeable communication from office staff to drivers and repair people. The website is easy to use. I don't remember having one bad experience over the years.