Customer Testimonials

Service is always available

I would like to send a big thank you to your technician Colton Seal. I had some boiler issues last week and after a very bad experience with another company on Monday he was so great. He was polite, thorough, communicated really well, and fixed two issues to full satisfaction. Thank you!

I appreciate your ability to monitor my tank status, and keep me supplied without my being involved. I did a price check and found you are competitive.

consistent
reliable

Speedy response to request for fuel.

They monitor my usage and deliver on time.

Downeast Energy has always been reliable, dependable, professional, friendly and price competitive. We have been customers for over 25 years and have always been completely satisfied with Downeast Energy.

So glad that Julie from the Windham office was able to help me sort out the prepaid plan on my account that didn't show up after the new computer program was put in earlier this year.

You send out monthly statements

I’ve been with Down East for more than 20 years. They have been reliable and fair with us.

Wanda

Professional drivers

I like that we have never had a problem with delivery. There were times, years ago, when there was no guarantee, but we never experienced that problem. We are senior citizens and being able to get K-1 is very important to us. And the people who take our phone messages are great. Thank you.

Quick turnaround for response and service in new house

The drivers

Always good service

prompt curtious service

Deliveries on time. Prices competitive. Office staff very helpful, especially Wanda.

I truly appreciate your reliability and level of service. Although, I do wish the price was a little more competitive. I have paid the highest oil prices with you compared to others in the area.

Started when our house was built back in 2091 when it was Don Rich and have been with this company ever since, Been over 30 years now and have always been treated right.

I have had great help each year negot

Courteous staff, prompt service.

If I might make a suggestion, offer a discount if paid by check within 15 days. Avoid the credit card charges.

I love the Customer Service Representatives!
Each time I call with a website question or need assistance understanding changes in the format of a statement they have had lots of patience and are were very pleasant and helpful. I did have to call several times when I expected a Plan Offer by mail as in past years and could not get into the web site, old or new to see what was happening or when. I think it had to do with the changeover to the new Website after the merger. Although the times I have actually spoken with a Delivery Tech in the past they have been professional and pleasant. Unfortunately a couple winters ago rather than actually fix a problem with our old furnace the Service Tech referred us to sales. Kind of leaving us hanging and having to call another company’s Senior Service Tech to solve the problem. Changing to Propane is not the answer or in the budget for everyone. That is in the past and we look forward to the same professional, pleasant and timely deliveries from the current team. Overall we are very happy with Downeast!

Your delivery drivers are great!

Prices are good as is the service. It’s truly hassle free!

everything

Always timely on deliveries; always courteous when I have the opportunity to talk with the delivery person.

I’ve been a customer for some 20 years first using home heating oil and then transitioned to propane for space and domestic hot water. Downeast Energy representatives are friendly and knowledgeable promptly addressing any concerns that I may have.

Very friendly and helpful

I like the fact that you do provide good support for your customers. However, I was disappointed when I returned to my home in Maine last May to find that the tank had not been refilled in a timely manner and the gas ran out. Fortunately, it did not cause a problem.