Customer Testimonials

You reliably predict when I need a refill.

easy to schedule

Every thing Down East has been there for me for many years great people highly recommend to all my family and friends.
And I thank each and every one that has helped me when I needed fuel
It’s the place to call when your need fuel and help
Thank you
Name removed

Most recent K1 delivery driver was very pleasant and helpful…

Great service. Automatic delivery and budget plans are well run.

Great customer service

I have met one of your agents who has been and continues to be a tremendous help!! Instead of getting lost in the telephone maze, I am able to connect and get answers and responses, quickly and easily. Thank you. You much be taking care of your people so they can take care of your customers.

I talked to Arion and he was great b

Propane is a necessity in Maine. I just wish it wasn't so expensive.

Excellent service.

everyone we deal with is very helpful and responsive

Reliable, competitive pricing. Able to speak to a real human if needed. Thank you!

You have always been there when we have needed assistance with our heating issues whether it be to fix a problem or install a new heating system. Since we are not there all year, we have had issues over the years when opening the lake house. Don Rich/Down East Energy has always responded immediately and solved our problem!!

We have been customers of Don Rich/Down East Energy for over 35 years and highly recommend them!

Good price and good service

I like the automatic fill service so I don’t have to worry about cking the tanks and ordering gas fill ip

I like having a second way to heat my home by having a Franklin Stove that is fueled by propane via a container (piglet) next to my house. That way if the electric power goes out due to snowstorms or a line down, I can still keep my home heated to prevent my pipes freezing in the winter. I have always experienced excellent costumer service when doing business with your company.

Service representatives try to work with you and are there to help. Very friendly

Service is quick

Efficient, knowledgeable on time service.

Prompt service and a local office to talk face to face if needed

Prompt deliveries.

Automatic delivery, I don't have to think/worry about it.

Quick response
Friendly people

Excellent service

Keep you updated in a timely manner

Friendly

friendly and responsive

You worked with us when we had financial difficulties. So thankful!

prompt service

Service