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Customer Testimonials
The bike.
Easy to order and shipped to my local store
Love the recent sale.
Great products and friendly knowledgeable service (Boynton Beach, FL)
Good sales team, good warranty
Great bikes. Good service.
I appreciate the return policy, which provides peace of mind.
Shipment was timely and item ordered was in stock.
Got what i wanted and delivery was prompt
The easy of ordering from home.
everything. I like the product and how you sell/distribute it.
Trek offers good deals on superb products......shipping is free my local Trek shop (and to my home at times). I have never had an issue with Trek and generally purchase online when my local shop does not have stock
Quality, selection, price. Good website.
Attentive, caring customer care from Kaitlin and Nathan at the Parmer, Austin location.
Excellent Customer Service!
Everything was great. Shipped to the place I chose. With in a few days they had the bike put together for me.
fast service
Excellent
Good products and good service.
The website was easy to navigate, the basket I purchased is perfect for my bike, and it was quick and free shipping to a local shop that I just had to pick it up from. Overall, great experience.
Easy to locate and purchase the helmet I needed. Quick delivery
Quick service, good pricing, and a good catalog of parts. Ship to store is great. Keeping catalogs of old bikes for reference (dimensions, specs) is helpful in fitting parts, sizing, etc. The stores where I pick up parts or get service, both the Beaver, PA, and McMurray, PA stores, are great. (no experience with other stores)
Trek in south Lamar Austin and the location at Bee Cave are great
Trek bikes have been a staple in my life, and my family’s life for many years. They have been reliable and affordable as kids progressed and grew and have always fit the need whether cruising paths or crushing trails!
Very easy to order directly from Trek. Order updates, shipping, and delivery information was accurate and timely. Only thing I wondered about is whether ordering direct was bad for my local dealer... dealer said they made no money on direct orders? If that is the case I would be reluctant to order direct again... I like my local retailer and want them to stay in business for service and support.
I really like the abundance of inventory and willingness to work with me on pricing
Quality of the products
Free, fast shipping to local Trek store, or other local bicycle shop handling Trek products.
Great customer service! It pays to buy directly from Trek, and use the feature to have your products delivered to your local dealer.
I ordered a Dolmane+ SLR7 from the Red Barn "Refresh" program. Prompt shipping. It came partially assembled with minimal effort to finish the assembly. The bike itself was actually in better shape than I was expecting since they are advertised as "Used or preowned". I did bring in the bike to my local Trek dealer for some minor tweaking and a few accessory items. I would certainly recommend the Refresh program to family and friends for a great bike at a great price.
I've been a old school roadie for about 14 years. I was concerned about the transition to a pedal assist bike. The extra weight, larger tires, electronic shifting, "cheating" with a battery assist, etc. After over a hundred miles on the bike, I'm very happy with the purchase. Trek factory made the process easy and my local dealer helping with the details, I know I'll be biking for many more years to come.