Customer Testimonials

Sale price was better than in store price with same warranty and service.

Appreciated the free shipping to my local Trek dealer.

Shipped quick!

Fast shipping and orders filled correctly and completely.

Easy and simple. Thanks for a great product

Trek stuff is just very good stuff!

I had an issue with part of my order and Tiffany Duffield, the customer service rep, I spoke with was awesome. She had my replacement out immediately and I got it the next day, that in and of itself was amazing. But she also took the time to find out my opinion of the product and asked if there were anything I would like to see Trek offer. I can't stress enough how important it is to speak to a live person. And Tiffany was outstanding! Thank you for making my bike riding a little more comfortable

Quick and easy to pick up at lbs.

It was easy to make my purchase. Free delivery to my local shop was a nice addition.

Easy. The bike is set-up by a licensed Trek bicycle shop. Trek bikes are a great bike, & my family is very happy with the purchases. (1-Roscoe 7, & 2-Marlin 5’s)

I was given a trek bike over 10 years ago. I loved it so much. It was easy to ride and comfortable. I recently purchased an Electra and am just as pleased with it.

Pretty fast delivery

Quick delivery of the parts I ordered.

Easy to order online and delivery to my local store was quick!

It was easy to order a pre designed package for a bike. But does not easily identify that parts can and will be substituted after purchase. I purchased a marlin 5 with disc break system, but the item I ordered had one description and what I received was from another manufacturer, and as you can guess the lessor brand was what I got. Not big deal for me because I am new to riding, but can be an issue when you are paying for something as described in website and get something different, yes they stop the bike yes they are brakes, but they are not what was ordered and the whole reason their is differences in brands is that some are better than others. Wish companies would be more honest about what they do and sale, I guess I am old and value honesty over a buck or two. Other than that it's a nice bike, the pickup experience was nice also. I would recommend with the knowledge of returning anything that was different then what you ordered.

Plain and simple! Easy to find what you are looking for!

Trek offers great products at competitive prices.

Excellent service and good sale prices

The great customer service, thank you

Best customer service!!

I got an amazing deal on my Checkpoint through Red Barn Refresh. Fast shipping, well packaged, and great communication from customer support.

Easy process, great bike !!

Item was easy to find and order. It was also nice it was on sale!

Have 5 for the wife and I. Three e-bikes two Mtn. All great. Have 5559 miles on the three yr old ebike and see an easy 10000 in the next two years.

One of the best bicycles that I ever owned!

Easy to shop website. Quick delivery. Great customer service for an exchange of shoes which were wrongly sized.

Quick and easy ordering! Great selection and colors!

Great experience, our company works with Trek, and nothing better to say about Trek or the performance and quality of my bike.

10/10 already have recommended to friends

Combination of a Trek LBS and online Red barn refresh

Easy to navigate and complete the purchasing process.