Customer Testimonials

Good user interface, easy to look up all the information I need while bike shopping including archive specs for older models.

Website is well done.

Local Palm Springs Trek shop is a resource I can count on to deliver quality service and counsel.

Shop technicians were super helpful in understand the bike and how it operates. Bike itself has made my RTO commute a lot of fun and easy way to loose extra pounds from the holidays!

Super easy to do. Incredibly fast delivery. Very easy to understand and follow assembly instructions. Totally happy with the experience and product

The trek order came right away.
We love trek

Easy to use.

Quick service , helpful people ,great bikes what more can I ask for?

Customer service

Quality items, fast shipping and great prices. Return/exchange policies are customer-friendly as well.

Easy and very efficient

Great products and customer service

Good quick response and delivery

I appreciate the excellent customer service at trek. The support team was prompt, knowledgeable, and went above and beyond to assist me. Their dedication to ensuring a positive experience has made me a loyal customer.

Quality products, detailed website, reasonable pricing and fast shipping. All good.

I’m really impressed with the quality of this frame and loved how fast it arrived.

Good customer information on site.

quick and easy

The online experience was easy to navigate and the information required to make a purchase was available. Customer support was great, even contacted me about a delay in shipping. The home delivery was great from Biketopia.

Great communication on returns and exchanges and great products

I was pleasantly surprised with the price of the bike I bought off Red Barn Refresh, would definitely recommend the brand to anyone looking to get a new bike

Love the new emonda! Trek for life :)

I've been riding Specialized brand for years and decided to take a leap of faith on a new Trek Rail 9.9 AXS. Thus far, I am very impressed and will more than likely be a Trek rider for many years to come.
Trek quality is impeccable and the ride is awesome.
Online ordering couldn't have been any easier and I simply stopped by my local Trek store to pick up merchandise.

Customer service at Albuquerque Superstore
Jason was exceptional and extremely helpful

rented trek bike on machinaw island michigan really loved it thats why i purchased one i try to ride several times a week

Super fast shipping! Bike fixed in less than 2 minutes.

Trek Customer satisfaction is A+

The UPS shipping time frame is an C-

Can't beat Terk Bikes, Bontrager, etc. for the quality of their products and shop
ing online is fast, easy and delivery is great too!

Ease of use.

Overall integration with the Trek affiliates.

Fairly simple navigation, timely shipping.

Great experience with Redbarn Refresh. Love the new bike. Had a few issues with delivery and setup but Mary helped me out and made things right including sending me a water bottle and gloves to compensate for having to buy a Di2 charger. Broomfield, CO shop also helped get the bike put together and running.