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Customer Testimonials
Ease of assembly with clear instructions and the security of having a mechanic in my local shop make final adjustments, free of charge. The whole process added to my feeling secure with my purchase.
The ease of finding the best bike for your needs and price range.
From viewing online to actually riding the bike every step was flawless.
The bike I got was better than advertised. It looks for all intense and purposes, New. I will be buying my daughters bikes through your red barn.
I’ve been on Trek for 7+ yrs,
Customer services solved my issue without hesitation. Awesome product, awesome customer service, best cycling brand.
Nice bikes good selection
User friendly.
Trek was so helpful in putting the rack together, installing on my hitch, and showing me how to use it
Always a great experience when ordering from TREK!
I got a dual sport + 2LT bike. It is light weight and rolls effortlessly. I only use the electric assist going up hills. I often cycle an 11 mile loop from my house. It takes only about 1 hour and I'm not a bit tired afterwards. I'm 74 years old. Wonderful bike!
Easy to order and quick delivery to the bike shop. Also appreciated the discount.
Quick delivery, good service experience picking it up
The bike is fantastic! Retail parts or clothing is very easy to order or return if necessary. Service has been very good.
I ordered a new helmet with the blendr light mounting system and the flare RT light system. The helmet fits great, and the lights are extremely bright. I like having the taillight mounted up on my helmet so I can be seen easily from behind.
The not so good part- shipping took 13 days. You need to put Lance back in charge of the USPS to speed them up :)
Amazing service
The customer service was more pleasurable than I expected. The customer service agent helped me pick the best bike for my wife, and she was able to find that bike and sell it to me. The bike was shipped to a Trek Bicycle shop close to me and assembled rapidly, and they called me every step of the way.
Your company has it together: Pleasant, courteous, efficient, and beyond what I would call great products and people.
Trek is a fantastic company to deal with.
It was good experience, everything was smooth. Took 3 business days for bike to arrive. It usually takes 5 to 7 in Montana. Everything works flawless. My son totally happy.
Excellent as always!
My husbands bike was stolen in New Mexico. We live in GA but weren’t heading there so we were able to ship it to a store in Virginia where we would be. The store verified the delivery and had it ready to ride as soon as we arrived.
Fantastic customer service...fast response, take care of their customers!
I didn't have to visit Infinity Bicycles in Orange Beach Alabama. I would buy a walmart bike before I ever step foot tin that store again.
Customer service.
The staff and help at the Warwick store location were phenomenal. They recommended a bike, gave me options and set me up with the perfect ride. I cannot recommend the Warwick store highly enough.
Was great, love my Trek Rail.
Staff was exceptionally friendly and knowledgeable
It was as good and easy as all my store experiences great company, great products and exceptional people.
No further comment.
Although the sizing didn't work out, the online experience was efficient.
Best customer service I’ve ever had, this is why I only rude trek bikes, level of service rad beyond my expectations